Sanya Vazha
Hoffman Estates
Summary
Customer-focused banking and financial services professional with 4+ years of experience in insurance sales, branch operations, and client relationship management, along with 7 months of healthcare customer service experience as a Pharmacy Technician. Strong expertise in handling customer transactions, financial products, documentation, compliance, and cross-selling. Proven ability to support branch operations, resolve customer issues, and deliver excellent service in fast-paced environments. Seeking a Bank Teller / Personal Banker / Customer Service role to leverage strong communication, sales, and operational skills in a banking environment.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
USA
10.2025 - Current
- Assist customers with processing prescriptions, insurance verification, billing support, and payment-related inquiries in a high-volume service environment.
- Deliver front-line customer service by resolving customer concerns efficiently and maintaining a high level of accuracy and professionalism.
- Handle sensitive customer and insurance information while ensuring HIPAA compliance and data confidentiality.
- Support transaction accuracy by managing records, verifying customer details, and maintaining proper documentation.
- Manage inventory tracking and coordination to ensure availability of required products and smooth operations.
- Collaborate with healthcare professionals to ensure timely service delivery and positive customer experience.
- Strengthened customer service, communication, and problem-solving skills in a fast-paced, detail-oriented environment.
Management Trainee
ICICI Prudential Life Insurance
Hyderabad
04.2019 - 01.2022
- Managed sales operations and supported multiple bank branches to achieve business and revenue targets.
- Built and maintained strong relationships with bank partners, clients, and internal teams to support business growth.
- Handled end-to-end customer lifecycle including lead generation, consultation, documentation, and product closure.
- Assisted customers in selecting financial products based on their needs, risk profile, and financial goals.
- Ensured accurate documentation, compliance verification, and coordination with backend operations teams.
- Conducted training and mentoring sessions for sales staff on customer service, product knowledge, and compliance standards.
- Monitored performance metrics and supported team members to improve productivity and customer satisfaction.
- Resolved escalated customer issues and ensured smooth service delivery across branches.
Business Trainee
ICICI Prudential Life Insurance
Hyderabad
05.2018 - 11.2019
- Supported banking channel (bancassurance) sales operations across multiple branch locations.
- Assisted customers with insurance and investment product selection based on financial requirements.
- Managed documentation, onboarding support, and coordination with backend teams for policy processing.
- Built strong relationships with bank staff and clients to support cross-selling and customer retention.
- Ensured compliance with internal policies and regulatory guidelines in all transactions.
- Consistently achieved and exceeded sales targets through customer engagement and relationship building.
Business Development Executive
HyderabadOnline.in
06.2017 - 11.2017
- Sold website development and digital marketing solutions to small and medium-sized businesses.
- Generated leads through cold calling, referrals, and client relationship building.
- Managed customer communication and ensured smooth service delivery.
- Collaborated with technical teams to meet client requirements and expectations.
- Recognized as a top performer for exceeding sales targets and driving revenue growth.
Education
Post Graduate Diploma in Management - PGDM
ITM Business School
01-2018
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
01-2015
Skills
- Cash Handling Support
- Customer Service
- Banking Operations
- Account Opening Support
- KYC & Documentation
- Cross-Selling Financial Products
- Client Relationship Management
- Compliance & Regulatory Procedures
- Problem Solving
- Transaction Processing Support
Timeline
Pharmacy Technician
10.2025 - Current
Management Trainee
ICICI Prudential Life Insurance
04.2019 - 01.2022
Business Trainee
ICICI Prudential Life Insurance
05.2018 - 11.2019
Business Development Executive
HyderabadOnline.in
06.2017 - 11.2017
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
Post Graduate Diploma in Management - PGDM
ITM Business School