- Drawing and Painting
- Outdoor Recreation
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Crafting and DIY Projects
- Playing Sports
SaNyah James
Eastpointe,MI
Summary
Results-driven professional with extensive experience in customer service and virtual administration. Proficient in managing inquiries and resolving conflicts, ensuring smooth operations and high member engagement. Eager to leverage strong interpersonal skills to drive team success and enhance customer experiences.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Planet Fitness
06.2024 - Current
- Assisted members with inquiries, ensuring a positive experience and strong customer satisfaction.
- Processed membership applications and payments accurately, maintaining adherence to company policies.
- Educated members on gym equipment usage and fitness programs, promoting a healthy lifestyle.
- Resolved member issues efficiently, utilizing effective communication skills to ensure resolution.
Virtual Administrative Assistant
Monique J Leaverson Consulting LLC
01.2024 - Current
- Managed scheduling and coordination of virtual meetings, ensuring optimal use of team time.
- Streamlined document management processes, enhancing accessibility and organization of files.
- Assisted in the preparation of reports and presentations, contributing to project clarity and stakeholder communication.
- Maintained office supplies inventory, optimizing procurement processes for cost-effectiveness.
- Provided exceptional customer service support through timely responses to inquiries via email and chat platforms.
- Developed training materials for new hires, facilitating smooth onboarding processes and knowledge retention.
Member Service Representative
Oakland University Recreation and Well-being
09.2023 - Current
- Maintained cleanliness and organization of facility, contributing to a welcoming environment for all members.
- Collaborated with team members to develop promotional strategies that increased member engagement.
- Managed front desk operations during peak hours, demonstrating strong multitasking abilities in fast-paced settings.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
Education
Bachelor of Science - Psychology
Oakland University
Rochester, Michigan, MI12-2026
Skills
- Customer service
- Relationship building
- Customer support
- First aid and CPR
- Dispute resolution
- Escalation handling
- Teamwork and collaboration
- Calm and professional under pressure
- Computer skills
- Data entry
- Reliability and punctuality
- Confidentiality and privacy
- Emotional resilience
Interests
Timeline
Member Service Representative
Planet Fitness
06.2024 - Current
Virtual Administrative Assistant
Monique J Leaverson Consulting LLC
01.2024 - Current
Member Service Representative
Oakland University Recreation and Well-being
09.2023 - Current
Bachelor of Science - Psychology
Oakland University