Sanyu Tamale
Fishkill,Newyork
Summary
Results-driven Deposit Operations Specialist I at Hudson Valley Credit Union with expertise in deposit verification and a strong commitment to customer service. Proven track record in enhancing operational efficiency and ensuring compliance. Skilled in ATM operations and transaction approval, fostering a culture of continuous improvement and effective communication within teams.
Overview
8
8
years of professional experience
Work History
Deposit Operations Specialist I
Hudson Valley Credit Union
Poughkeepsie, Newyork
11.2022 - Current
- Negotiate checks according to the company's policies for payment of mortgages and loans. Account maintenance and review of several deposits in members' accounts. ATM operations, service events, and answering questions regarding ATM deposits.
- Remote deposit capture service events, and answering questions regarding mobile deposits. Verification of deposits according to the company's policies and procedures, as requested by agencies for our members. Check adjustments for members' deposits and withdrawals that were negotiated wrongly.
- Information changes for credit and debit card accounts.
Head Teller
Bicco Forex Beaural
Kampala, Uganda
02.2017 - 10.2017
- Tracked customer satisfaction levels through periodic surveys and focus groups.
- Developed and implemented a customer service training program for new tellers.
- Conducted monthly meetings with staff to review performance, discuss challenges, and provide support.
- Developed best practices for handling customer inquiries quickly and efficiently.
- Reviewed and approved transactions above limits and authority levels of teller staff.
Education
Bachelor of Science - Information Technology
Sikkim Manipal University
India09-2011
Skills
- Deposit verification
- Check processing
- Remote deposit capture
- ATM operations
- Account maintenance
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Transaction approval
- Continuous improvement mindset
- Time management
Timeline
Deposit Operations Specialist I
Hudson Valley Credit Union
11.2022 - Current
Head Teller
Bicco Forex Beaural
02.2017 - 10.2017
Bachelor of Science - Information Technology
Sikkim Manipal University
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