Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Work History
Shift Supervisor
11 Years
Starbucks | 08.2015 - Current
Worked with team members to improve performance and implement training updates.
Delivered friendly and attentive service to ensure customer satisfaction.
Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Supervised and trained team members, fostering their development in line with company policies and procedures.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
11 Years
Starbucks | 08.2015 - Current
Trained new baristas in beverage preparation and customer service standards.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Ensured consistent quality of beverages through regular taste tests and equipment calibration.
Fulfillment Specialist
1 Year 2 Months
Lowe's Direct Fulfillment Center | 10.2020 - 12.2021
Checked inventory and selected products from designated locations based on availability to fulfill orders accurately.
Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Ensured product quality was up to shipping standards before shipping off to the customer.
Operated warehouse equipment to efficiently process and fulfill orders.
Kitchen Team Member
8 Months
Chick-fil-A Inc. | 12.2014 - 08.2015
Prepared food, ensuring proper cooking and safety standards for public service.
Washed and disinfected kitchen areas, floors, tables, tools, knives, and equipment to maintain a hygienic environment.
Handled kitchen equipment to ensure smooth operation during food preparation.
Maintained inventory levels, restocking supplies to minimize disruptions during peak hours.
Education
High School Diploma
Todd County Central High School | Elkton, KY | 05.2016
Associate of Science
Hopkinsville Community College | Hopkinsville, KY | 01.2019