SAPATI YOUNGYEN
Magna,UT
Summary
Customer support professional with experience resolving billing, fraud, dispute, and past-due account issues while maintaining accurate records and calm communication. Strong background in cash audits, guest assistance, and cross-system work, with a steady focus on detail, compliance, and respectful service.
Overview
13
13
years of professional experience
Work History
Collections Specialist
Progressive Leasing
07.2026 - Current
- Placed inbound and outbound calls to customers with past-due accounts.
- Delivered respectful customer service while collecting payments.
- Moved between multiple systems during calls.
- Recorded interactions and account details accurately.
- Used clear, professional communication to calm upset customers.
- Managed lease-to-own delinquent accounts for Progressive Leasing customers
- Resolved billing questions with clear, professional customer communication
Night Auditor | Front Desk Agent
Holiday Inn Express
08.2025 - Current
- Provide exceptional guest service through check-in, check-out, reservations, and guest assistance.
- Resolved guest concerns with calm, professional service.
- Coordinate with housekeeping and maintenance teams to promptly address guest needs.
- Prepared nightly reports and communicated critical updates to management for informed decision-making.
- Audited and balanced cash and credit transactions while resetting the register for next day's operations.
- Reconciled cash drop and credit card transactions to identify and resolve auditing discrepancies.
Professional Care Giver - Owner/Operator
Guiding Light Services, LLC
10.2023 - 09.2026
- Managed daily operations of client service team, facilitating smooth workflow and enhancing client service delivery. for Guiding Light Services, LLC client service delivery
- Oversaw fiscal components of business, including scheduling, daily notes, employee feedback, and medication management, to ensure operational effectiveness.
- Host quarterly meetings with the fiscal team to ensure quality of service as well as compliance.
- Host safety meetings quarterly to ensure safety and compliance.
- Maintained service records, invoices, and business documentation to support compliance and operational integrity.
Dispute & Fraud Analyst
Varo
02.2022 - 10.2023
- Monitored fraud alerts across Varo digital banking accounts, identifying and escalating suspicious activity for further investigation.
- Reviewed fraud activity on customer accounts, safeguarding customer assets from potential losses.
- Investigated Varo card disputes using transaction records and customer statements.
- Collaborated with cross-functional teams to enhance fraud prevention strategies, contributing to a more secure banking environment.
- Communicated with customers to resolve disputes and collect needed information.
Application Analyst | Remote
Varo
02.2021 - 02.2022
- Conducted comprehensive risk analysis and verification across multiple platforms, ensuring robust risk management.
- Coordinated across multiple platforms to conduct thorough risk analysis and verification.
- Utilized multiple platforms to conduct risk analysis and verification tasks, enhancing accuracy and thoroughness.
- Monitored application alerts and managed incoming user issues.
- Prioritized tickets to improve the efficiency of the issue resolution process.
- Prioritized and sorted support tickets to expedite the issue resolution process.
- Set ticket priorities to streamline support workflow. to improve support response workflow.
- Led employee training on company systems and resources.
- Provided employee training on company systems and available resources.
Call Center Representative
Varo
08.2020 - 02.2021
- Delivered exceptional customer service via inbound and outbound calls, enhancing customer satisfaction.
- Resolved customer concerns while adhering to banking regulations and company policies, ensuring compliance and customer trust.
- Guided customers through account setup and navigation of company systems, enhancing overall user experience.
- Maintained accurate and timely updates of customer account information, preserving data integrity.
Quality Assurance Analyst (Medicare Calls)
Connexiton Point
Sandy, UT
09.2017 - 08.2020
- Reviewed agent responses for accuracy regarding Medicare plans for correct details about Medicare plans, benefits, eligibility, enrollment, and available options.
- Reviewed calls for accuracy and professionalism, ensuring compliance with customer service standards and sensitive information handling.
- Monitored recorded and live Medicare calls to verify compliance with company policies, Medicare guidelines, and regulatory requirements.
- Collaborated with teams to implement updated scripts and procedures effectively.
- Guided agents in using required disclosures and approved scripts and call procedures.
- Coached employees to enhance performance through targeted feedback.
Cashier | Assistant Store Manager
Kneaders Bakery
09.2013 - 01.2018
- Managed team of 5 employees, coordinating schedules and overseeing daily operations.
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Provided training sessions for employees to enhance skills and knowledge.
- Resolved cash handling discrepancies to maintain accurate financial records.
- Opened and closed the store for operational readiness
Education
High School Diploma -
Cypus High School
Magna, UT06-2015
Skills
- Debt recovery
- Account management
- Payment processing
- Billing resolution
- Dispute resolution
- Customer service and support
- Active listening
- Attention to detail
- Organizational skills
- Time management
- Problem solving
- Team collaboration
- Quick learning
- Dispute resolution
Timeline
Collections Specialist
Progressive Leasing
07.2026 - Current
Night Auditor | Front Desk Agent
Holiday Inn Express
08.2025 - Current
Professional Care Giver - Owner/Operator
Guiding Light Services, LLC
10.2023 - 09.2026
Dispute & Fraud Analyst
Varo
02.2022 - 10.2023
Application Analyst | Remote
Varo
02.2021 - 02.2022
Call Center Representative
Varo
08.2020 - 02.2021
Quality Assurance Analyst (Medicare Calls)
Connexiton Point
09.2017 - 08.2020
Cashier | Assistant Store Manager
Kneaders Bakery
09.2013 - 01.2018
High School Diploma -
Cypus High School