Saphire Stansbery
Chehalis,WA
Summary
Versatile and dynamic professional skilled in multitasking and fostering community engagement, achieving significant customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Barista Manager
Highway 12 Espresso
06.2019 - 12.2024
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential to ensure consistency
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
Bartender
Market Street Pub and Grill
02.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Certified Nursing Assistant
Prestige Post Acute & Rehabilitation Center
08.2018 - 02.2020
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
High School Diploma -
Centralia High School
Centralia, WA06-2013
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Community engagement
- Time management
- Strong multitasking
Timeline
Bartender
Market Street Pub and Grill
02.2022 - 08.2023
Barista Manager
Highway 12 Espresso
06.2019 - 12.2024
Certified Nursing Assistant
Prestige Post Acute & Rehabilitation Center
08.2018 - 02.2020
High School Diploma -
Centralia High School
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