Saphyre Wright
Springdale
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment. Excelled in strategic planning and relationship building, boosting store performance through innovative merchandising and team collaboration. Skilled in problem-solving and customer service, achieving significant improvements in customer satisfaction and engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Claires Stores Inc
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Housekeeper
Holiday Inn
09.2022 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Walmart Associate
Walmart
11.2021 - 09.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Customer Service Representative
Harps Grocery Store
07.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Food Service Worker
SUBWAY®Restaurants
05.2021 - 09.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Food Service Worker
Sonic
12.2019 - 05.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Carpenter Apprentice
Integrity Distributors
01.2019 - 12.2019
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Prepared materials accurately using hand and power tools to make precise cuts.
Education
High School Diploma -
Springdale High School
Springdale05-2021
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Team building and leadership
- Attention to detail
- Work Planning and Prioritization
- Goals and performance
- Strategic planning
- Relationship building and management
- Business development and planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved company goals by raising sales with accuracy and efficiency.
- Supervised team of staff members.
- Collaborated with team in the development of store design changes.
Certification
- AR Driver's License
Languages
English
Full Professional
Interests
- Interior Design
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Graphic Design
- Digital Art and Animation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Passionate about balancing physical health with mental and emotional wellness
- I enjoy helping others and giving back to the community
Timeline
Assistant Store Manager
Claires Stores Inc
11.2023 - Current
Housekeeper
Holiday Inn
09.2022 - 11.2023
Walmart Associate
Walmart
11.2021 - 09.2022
Customer Service Representative
Harps Grocery Store
07.2021 - 09.2021
Food Service Worker
SUBWAY®Restaurants
05.2021 - 09.2021
Food Service Worker
Sonic
12.2019 - 05.2021
Carpenter Apprentice
Integrity Distributors
01.2019 - 12.2019
High School Diploma -
Springdale High School
Similar Profiles
Krista ShawKrista Shaw
District Sales Manager/ District Manager Trainer at Claires Stores IncDistrict Sales Manager/ District Manager Trainer at Claires Stores Inc
Alianys ArroyoAlianys Arroyo
Part Time Sales Manager at Claires Stores IncPart Time Sales Manager at Claires Stores Inc
Krislyne LibbyKrislyne Libby
Store Manager/ District Point Person DFW at Claires Stores IncStore Manager/ District Point Person DFW at Claires Stores Inc
Aldana LeguizaAldana Leguiza
Retail Keyholder at Claires Stores IncRetail Keyholder at Claires Stores Inc
David WidgerDavid Widger
Manager, Risk Management at BNSF LogisticsManager, Risk Management at BNSF Logistics