Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Sapna Arora

London,Canada

Summary

Results-driven and detail-oriented Masters in Commerce graduate with 5+ years of experience in operations. Dedicated to streamlining operations and maximizing efficiency to drive business success. Proven leadership skills demonstrated through successful guidance and training of teams comprising 100+ members in delivery operations, consistently achieving outstanding quality metrics. Committed to delivering exceptional results that surpass expectations.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Amazon Logistics
04.2020 - Current
  • As a part of launch operations team, assisted in successfully launching a new Amazon site in Kitchener, Brampton and London.
  • Leading team of 100+ associates in carrying out operations while maintaining all the quality metrics and safety metrics under COVID-19 constraints
  • Collaborating with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resource to develop plans to meet business objectives
  • Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
  • Tracking and reporting of ATS/labor hours and Ground traffic
  • Create a strategic yard plan for arrival and placement of trailers and plan for exceptions and contingencies
  • Coordinate with operations and delivery service providers to ensure smooth flow of traffic through the launch pads, ensure safe operations, and drive on-time dispatch performance.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Senior Process Administrator

Clairvolex IP Asset Management
02.2016 - 02.2020
  • Researching, Drafting, Docketing, Filing and uploading of the Information Disclosure Statement Forms and documents for filing patent applications in US
  • Accurately and timely docket correspondence due dates of documents into database, electronic and manual calenders; prepare regular docket reports
  • Coordinate and track project deliverables, deadlines and outstanding Actions
  • Assigning tasks to subordinate staff and ensuring its timely completion by supervising them continuously
  • Also Marking any discrepancy and escalating them to line managers and clients.
  • Reduced errors by designing and implementing a comprehensive training program for new hires.
  • Developed strong relationships with stakeholders across all levels of the organization to facilitate collaboration on process improvement initiatives.
  • Managed multiple projects simultaneously while adhering to strict deadlines and ensuring high-quality deliverables.
  • Assisted in the implementation of new software solutions to further streamline administrative functions within the organization.

Education

Masters in Commerce from IGNOU University, INDIA
01.2017

Skills

  • Critical Thinking
  • Time management and coordination
  • Ground traffic control
  • Communication and listening skills
  • Customer Relations
  • Team motivation
  • Staff Training and Development
  • Task Delegation
  • Workload Management
  • Operations Management

Timeline

Assistant Manager

Amazon Logistics
04.2020 - Current

Senior Process Administrator

Clairvolex IP Asset Management
02.2016 - 02.2020

Masters in Commerce from IGNOU University, INDIA

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Sapna Arora