Sapphire Fuertes
Round Rock,Texas
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Roadie
04.2023 - Current
- Independent delivery driver
- Pick up various items, bulk packages and auto parts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Deliver loads as far as 100 miles from home location.
Fraud Resolution Specialist
Experian
10.2021 - 01.2025
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
Uber Driver
Uber Eats
06.2020 - 12.2024
- Responded with ease to sudden changes in routes and schedules.
- Followed designated routes and schedules while operating vehicles.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
Technical Support Representative
Cox Communications Inc.
03.2020 - 02.2022
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
PSE Mail Processing Clerk
usps
11.2017 - 08.2021
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Added accurate data entry into computer system to complete transactions.
Technical Support Call Center Representative
Harte Hanks
08.2016 - 08.2019
- Completed troubleshooting and diagnostics on company resources.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Assessed business requirements to create focused solutions.
Education
High school or equivalent -
Saint Gregory's
Houston, TX05.2012
Skills
- Network diagnostics
- Service support
- Hardware diagnostics
- Delivery pickup
- Accident prevention
- Fraud detection techniques
- Critical thinking
Certification
Driver's License
Timeline
Delivery Driver
Roadie
04.2023 - Current
Fraud Resolution Specialist
Experian
10.2021 - 01.2025
Uber Driver
Uber Eats
06.2020 - 12.2024
Technical Support Representative
Cox Communications Inc.
03.2020 - 02.2022
PSE Mail Processing Clerk
usps
11.2017 - 08.2021
Technical Support Call Center Representative
Harte Hanks
08.2016 - 08.2019
High school or equivalent -
Saint Gregory's