Sapphire Williams
Philadelphia,PA
Summary
Proven achiever with a background at PNC Bank, adept in customer relationship development and cash handling proficiency. Excelled in enhancing reputation management through resolving customer complaints and boosting revenue by meeting sales targets. Demonstrates exceptional professionalism and adaptability, with a track record of surpassing performance goals and fostering inclusive customer service environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Branch Banker
PNC Bank
Philadelphia, PA
12.2021 - 08.2024
- Achieved performance goals regularly by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Expanded customer base through targeted prospecting and networking efforts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Teller
PNC Bank
04.2021 - 12.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Concierge
Sheraton Hotels
08.2019 - 04.2020
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Leveraged technology to update guests on upcoming events and promotions, increasing participation and engagement.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Streamlined ticket booking process for local attractions, improving efficiency and guest satisfaction.
- Managed reservations for exclusive events, increasing guest engagement and satisfaction
Assistant Manager
Dollar Tree
08.2016 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PA06.2014
Skills
- Sales professional
- Time management abilities
- Professionalism
- Goal Setting
- Task Prioritization
- Cash handling expertise
- Customer relationship development
- Adaptability and Flexibility
- Attention to Detail
- Financial product knowledge
- Cash handling proficiency
- Risk Management
Timeline
Branch Banker
PNC Bank
12.2021 - 08.2024
Teller
PNC Bank
04.2021 - 12.2021
Concierge
Sheraton Hotels
08.2019 - 04.2020
Assistant Manager
Dollar Tree
08.2016 - 08.2019
High School Diploma -
West Philadelphia High School
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