Professional Summary
Overview
Work History
Education
Skills
Timeline

SaPrina Jyles

AT&T
Miami,FL
23
years of professional experience

Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.

Results-driven Sales Consultant with expertise in customer relationship management and closing techniques. Proven ability to enhance customer retention through effective issue resolution and personalized offers, driving sales growth in competitive environments.

Work History

Sales Coach

6 Years 6 Months
Convergys | 03.2003 - 09.2009

Customer Service & Sales. Billing questions, Repair, & troubleshooting. Selling products such as Cable, Streaming, Fiber Internet, Digital Home Phone, & Wireless Devices. Overcoming objections and providing solutions to fit customer communication needs. Rebuttal with personalized offers to assume the sale. De-escalating irate customers and emphasize & address with their concerns. Build rapport with customers and engage in conversations to help resolve their reason for calling. Presented a personalized offer to meet their needs. Provided benefits and features of products and explained what’s in it for them.

Sales Consultant

15 Years 8 Months
AT&T | 05.2010 - 01.2026

Customer Service & Sales. Billing questions, Repair, & troubleshooting. Selling products such as Cable, Streaming, Fiber Internet, Digital Home Phone, & Wireless Devices. Overcoming objections and providing solutions to fit customer communication needs. Rebuttal with personalized offers to assume the sale. De-escalating irate customers and emphasize & address with their concerns. Build rapport with customers and engage in conversations to help resolve their reason for calling. Presented a personalized offer to meet their needs. Provided benefits and features of products and explained what’s in it for them.

Education

High School Diploma

Tara High | Baton Rouge, LA | 05.2000

Skills

Time management
Customer relationship management
Building Rapport
Product and service sales
Closing techniques
Product and service knowledge
Customer retention
Customer relations

Timeline

Sales Consultant

AT&T
05.2010 - 01.2026Read More

Sales Coach

Convergys
03.2003 - 09.2009Read More

Tara High

High School Diploma
Read More
SaPrina Jyles