Saptha Aswini Gidugu
Coral Springs,USA
Summary
Seasoned Business Analyst offering 8 years of Healthcare-Tech industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
Medpro Healthcare Staffing
09.2021 - Current
- Product: Portal for Candidate Experience
- Played key role in successful launch of new product lines by coordinating between development teams and stakeholders.
- Worked one-on-one with Business Owners in scoping of the project, gather requirements and document them in JIIRA.
- Coordinated with IT teams to design and implement custom solutions tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
- Conducted one-on-one and group training sessions for end-users on newly launched portal, increasing overall user adoption rates and improving system utilization by 40%
- Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
- Developed complex dashboard and reporting tools to track business performance metrics, which showcased 72% of portal adoption rate by candidates.
- Project: Document Collection Process
- Analyzed data to identify root causes of problems and recommend corrective solution.
- Recommended to use Formassembly tool to gather required documents for candidate to be moved up along the pipeline.
- Designed and developed data pipelines to acquire, clean and process data.
- Implemented process improvements that resulted in significant time savings for various departments across the organization.
- Project: Streamline English Education for Foreign Nurses
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Recommended and implemented self-scheduling classes by candidate using Calendly tool, which increased candidate engagement by 62%
- Implemented business intelligence solutions to increase operational efficiency.
- Collaborated with stakeholders to gather and document business requirements, ensuring alignment with organizational goals
- Achieved timely delivery of critical projects through effective prioritization of tasks based on urgency, importance, dependencies, resources availability.
Salesforce Business Systems Analyst/ Administrator
UC Innovation Inc.
05.2021 - 08.2021
- Product: Ascend Advancement tool
- Collaborated with stakeholders such as Brandeis University and Ivy Tech Foundation to gather essential requirements, ensuring successful project outcomes.
- Demonstrated the features of Advancement/Fundraising product (ascend) and customized per client's feedback.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
Salesforce Business Systems Analyst/ Administrator
MDVIP Inc.
06.2017 - 08.2020
- Project: Lead Scoring
- Fostered innovation, encouraging exploration of new technologies that could benefit business operations.
- Contributed to business growth by analyzing market trends and providing strategic recommendations to senior management.
- Enhanced decision-making processes by providing executives with accurate and timely reports on business performance.
- Project: Integrate MS Dynamics ERP with Salesforce CRM
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Identified and mitigated potential risks to business operations by conducting detailed systems analysis and implementing preventive measures.
- Facilitated smoother project management processes by introducing agile methodologies, which improved team collaboration.
- Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
Programmer Analyst
Ocwen Financial Solutions Inc.
05.2013 - 12.2014
- Product: REALSynergy
- Participated in design sessions with clients to ascertain project specifications.
- Communicated complex technical concepts clearly to non-technical stakeholders during project discussions and progress updates.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Wrote highly maintainable, solid code for software system.
- Documented program development and revisions to maintain records.
Jr. Salesforce Engineer (Intern)
Infotech Enterprises Ltd
06.2012 - 04.2013
- Shadowed designers and engineers to learn ways to implement methodologies.
- Developed comprehensive technical documentation, streamlining communication between team members.
- Remained adaptable to changing priorities throughout internship tenure, consistently meeting tight deadlines under pressure.
- Supported the development of prototypes by assembling components and conducting performance testing.
Education
Master of Science - Management Information Systems
Nova Southeastern University
Davie, FL06.2017
Bachelor of Science - Computer Science
TRR Engineering Collage
08.2012
Skills
Report Writing
Documentation & Writing Skills
Business intelligence tools
Software development life cycle
SQL proficiency
Gap analysis
Time management
Attention to detail
Team collaboration
Staff management
User acceptance testing
Product management
Certification
- Salesforce Administrator
- Salesforce App Builder
- Salesforce Developer I
- Professional Scrum Master (I & II)
Locations
- Coral Springs, FL, 33071
- Boca Raton, FL, 33433
Snorkeling, Cooking various cuisines, Carnatic singer
As a resident of Florida, Snorkeling is something I do with my family for relaxation and unwind.
I love to cook and try my hands-on various cuisines like egg plant parm, korean fried tempura, Squash soup etc
As a classical singer, I practice mostly when I cook or teach my kids.
Timeline
Lead Business Analyst
Medpro Healthcare Staffing
09.2021 - Current
Salesforce Business Systems Analyst/ Administrator
UC Innovation Inc.
05.2021 - 08.2021
Salesforce Business Systems Analyst/ Administrator
MDVIP Inc.
06.2017 - 08.2020
Programmer Analyst
Ocwen Financial Solutions Inc.
05.2013 - 12.2014
Jr. Salesforce Engineer (Intern)
Infotech Enterprises Ltd
06.2012 - 04.2013
- Salesforce Administrator
- Salesforce App Builder
- Salesforce Developer I
- Professional Scrum Master (I & II)
Master of Science - Management Information Systems
Nova Southeastern University
Bachelor of Science - Computer Science
TRR Engineering Collage
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