Saqeyra Williams
Savannah,GA
Summary
A Veteran and Military spouse with a bachelors degree in Information Technology with a concentration in Network Administration at Purdue University Global. I am seeking real-world experience to develop acquired skills. Offering a strong understanding of Network Management, Customer service Hard Work, and operating system specifications. Able to learn new processes, programs and procedures quickly to maximize contributions to user, team, and business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist
SOC, Day & Zimmerman Federal Services
07.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
General Office Clerk
Patriot Enterprises
01.2023 - Current
- Maintained confidentiality while handling sensitive information across various departments within the Military.
- Issuing common Access Cards to Active Duty , Disabled Veterans, Retirees, and their families
- Updated company databases regularly to ensure accurate employee contact information was readily available when needed.
- Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Information Technology Specialist
Florida National Guard
06.2017 - 06.2023
- Set up network profiles, security permissions and file sharing systems
- Maintained hardware and software with new installations, repairs and patches
- Trained and supported end-users with software, hardware and network standards and use processes
- Monitored servers, network connections, firewalls and corporate filters
- Adhered protocols to ensure appropriate, cost-effective and safe handling of equipment and materials
- Hands-on work with Cisco routers, Switches(NIPR and SIPR), and Taclanes
- Provides WiFi and data drops to support companies.
Customer Care Agent
Florida Blue
07.2018 - 01.2020
- Explained billing procedures to customers, processed payments, and assisted with payment option setup
- Reviews grievances and appeals requests from members and providers in accordance with BCBS policies and procedures, regulatory guidelines and timelines
- Resolves grievances, appeals or disputes involving expressions of dissatisfaction, reimbursement and medical necessity
- Reviews clinical records to verify proper coding was used
- Enters appeals or dispute determinations into various BCBSF systems
- Follows strict timelines for communicating final determination
- Completes customized correspondence with appropriate statement that supports final determination.
Education
Bachelor of Science - Information Technology
Purdue University Global
West Lafayette, IN05.2024
Skills
- Customer assistance
- Time management
- Inquiry response
- High volume environments
- Multitasking strengths
- Verbal and written communication
- Network Firewalls
- Cisco Routers
- Network Monitoring
- Active Directory
- VMWare
- WAN
- LAN
- Operating Systems
- Microsoft Windows Server
- Microsoft Windows
- Help Desk
- Network Support
- Information Security
- Proficient with Microsoft Office(Outlook, Word, Access and Excel)
- Cisco routers
- Cisco switches
Certification
CompTIA Security Plus
CompTIA Network Plus
Timeline
IT Specialist
SOC, Day & Zimmerman Federal Services
07.2024 - Current
General Office Clerk
Patriot Enterprises
01.2023 - Current
Customer Care Agent
Florida Blue
07.2018 - 01.2020
Information Technology Specialist
Florida National Guard
06.2017 - 06.2023
Bachelor of Science - Information Technology
Purdue University Global