Saquan Richmond
Newark,DE
Summary
Results-driven banking, operations, and compliance professional with extensive experience in supporting regulated financial transactions, conducting dispute investigations, and managing risk control processes within major financial institutions. Expertise in identifying discrepancies, ensuring regulatory compliance, and maintaining audit-ready documentation while effectively managing high-volume workflows. Recognized for a keen eye for detail and a commitment to upholding the highest standards of quality assurance and compliance. Proven ability to collaborate with teams to achieve objectives and adapt to evolving requirements, leveraging inspection tools and methodologies to ensure organizational integrity.
Overview
12
12
years of professional experience
Work History
Manufacturing Inspector
W.L. Gore & Associates
08.2025 - Current
- Perform compliance-driven inspections in regulated environments to ensure product integrity and documentation accuracy.
- Identify exceptions and maintain audit-ready quality records.
- Follow strict SOPs, safety protocols, and quality control procedures.
Credit Card Specialist II
JPMorgan Chase
02.2024 - 07.2025
- Resolved billing discrepancies, transaction disputes, and account exceptions.
- Investigated account activity and provided compliant solutions for delinquent accounts.
- Ensured adherence to regulatory guidelines and internal risk controls.
- Maintained accurate documentation while navigating multiple banking systems.
Credit Dispute Specialist
Discover Financial Services
01.2019 - 01.2021
- Investigated credit bureau disputes to ensure accurate reporting and regulatory compliance.
- Reviewed transaction histories and account data for discrepancies.
- Documented findings and resolution outcomes within compliance timelines.
- Collaborated with internal teams to mitigate risk and ensure data integrity.
Balance Transfer Specialist
Discover Financial Services
01.2018 - 01.2019
- Processed balance transfer requests ensuring eligibility and regulatory compliance.
- Reviewed account data and resolved transfer exceptions.
Compliance Specialist
Discover Financial Services
01.2017 - 01.2018
- Conducted compliance monitoring and regulatory research.
- Supported internal audits and compliance program initiatives.
- Documented findings and escalated risk concerns.
Credit Card Dispute Specialist & Customer Service Representative
Discover Financial Services
01.2014 - 01.2017
- Investigated transaction disputes and account discrepancies.
- Maintained accurate case documentation and regulatory compliance.
Education
Business Management Studies
Wilmington University
High School Diploma - undefined
Christiana
Skills
- Fraud & Dispute Investigation
- Transaction Monitoring & Exception Resolution
- Regulatory Compliance (FCRA, banking regulations)
- Operational Risk Controls
- Audit & Documentation Standards
- AML & Suspicious Activity Awareness
- Account Reconciliation & Research
- Data Integrity & Systems Navigation
- Process Improvement & Quality Assurance
- Customer & Escalation Resolution
Timeline
Manufacturing Inspector
W.L. Gore & Associates
08.2025 - Current
Credit Card Specialist II
JPMorgan Chase
02.2024 - 07.2025
Credit Dispute Specialist
Discover Financial Services
01.2019 - 01.2021
Balance Transfer Specialist
Discover Financial Services
01.2018 - 01.2019
Compliance Specialist
Discover Financial Services
01.2017 - 01.2018
Credit Card Dispute Specialist & Customer Service Representative
Discover Financial Services
01.2014 - 01.2017
High School Diploma - undefined
Christiana
Business Management Studies
Wilmington University
ADDITIONAL EXPERIENCE
- Class A CDL Driver — Maintained federal compliance logs and safety documentation
- Fixed Route Operator — DART First State — Operated within strict regulatory and safety frameworks