Saquete Boone
Indianapolis,Indiana
Summary
Detail-oriented professional with a strong background in payroll processing and compliance. Drives financial improvements by maintaining accurate employee records and analyzing payroll data to recommend operational enhancements.
Payroll professional with strong background in managing payroll systems and ensuring accurate and timely payments. Proven success in maintaining compliance with regulations and collaborating with teams to improve processes. Known for reliability and adaptability in dynamic work environments, with key skills in payroll software and regulatory adherence.
Overview
16
16
years of professional experience
Work History
Payroll Accountant
Indiana School For The Blind
Indianapolis, United States
05.2024 - Current
- Process payroll for 200+ staff members accurately and on time.
- Maintain employee records and update information as needed.
- Prepare tax documents and ensure compliance with regulations.
- Assist in audits by providing necessary payroll documentation.
- Collaborate with HR to resolve payroll-related inquiries promptly.
- Utilize payroll software to streamline payroll processing tasks.
- Analyze payroll data for discrepancies and recommend solutions.
- Train new staff on payroll procedures and best practices.
Customer Service Representative
Enterprise Holdings
Indianapolis, United States
08.2021 - 05.2024
- Resolved customer complaints through effective communication and problem-solving.
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction.
- Assisted customers with rental inquiries and service requests to ensure prompt and accurate service.
- Educated customers on rental policies and procedures for clarity.
- Maintained accurate records of customer interactions and transactions to support effective follow-up and service continuity.
- Processed rental agreements and transactions using company software systems.
- Provided support during peak times to enhance customer satisfaction.
Insurance Claims Administrator
GEICO
Indianapolis, United States
06.2018 - 08.2021
- Processed claims efficiently using proprietary software and systems.
- Reviewed documentation to verify adherence to company policies and regulations.
- Communicated with clients to clarify claim details and gather information.
- Coordinated with medical providers to obtain necessary records for claims.
- Analyzed claims data to identify trends and potential issues.
- Coordinated with departments to address and resolve complex claims processing issues.
- Trained new staff on procedures and best practices for claims processing.
- Responded to client inquiries promptly, ensuring clarity and satisfaction in service.
Outreach Coordinator
Navient Department of Education
Indianapolis, United States
11.2015 - 06.2021
- Cultivated client relationships, enhancing social support and engagement.
- Coordinated with families to develop rehabilitation plans, strengthening support networks.
- Resolved borrower issues through practical solutions, increasing client satisfaction.
- Ensured compliance with data protection by maintaining confidential case documentation.
COR Manager
H&M Hennes & Mauritz
New York, United States
08.2010 - 08.2014
- Directed daily operations, improving team productivity and streamlining workplace efficiency.
- Implemented operational procedures, increasing store efficiency and optimizing workflow processes.
- Optimized staffing schedules, maintaining operational efficiency within budget constraints.
- Trained new employees on company policies and customer engagement techniques, fostering a knowledgeable and customer-focused team.
- Resolved staff conflicts, facilitated training, and supported senior management projects.
- Monitored inventory levels and coordinated restocking of merchandise.
- Led financial management, ensuring accurate cash handling and report preparation.
Education
High School Diploma -
University of Arizona Global Campus
Chandler, AZSkills
- Payroll Accounting
- Financial Reporting
- Compliance
- MS Office
- Schedule Management
- Payroll Processing
- Accounts Receivable
- Financial Data Management
- Oracle PeopleSoft
- Bookkeeping
- Employee Relations
- New hire processing
- Meeting deadlines
- Financial reports
- Accounts payable
- Payroll auditing
- Proficient in software
- Employee file maintenance
- Office systems management
Timeline
Payroll Accountant
Indiana School For The Blind
05.2024 - Current
Customer Service Representative
Enterprise Holdings
08.2021 - 05.2024
Insurance Claims Administrator
GEICO
06.2018 - 08.2021
Outreach Coordinator
Navient Department of Education
11.2015 - 06.2021
COR Manager
H&M Hennes & Mauritz
08.2010 - 08.2014
High School Diploma -
University of Arizona Global Campus