Saquoia Matthews
Montgomery
Summary
Dedicated and knowledgeable customer service professional with a broad range of experience in providing exceptional customer service. Highly motivated to maintain customer satisfaction, seeking a clerical position to utilize strong communication, problem-solving, and time management skills in ensuring efficient office functioning. Developed excellent communication and problem-solving abilities in a fast-paced service environment. Proven track record of efficiently and effectively managing and resolving customer inquiries. Looking to leverage these skills to enhance performance and contribute to the team in a new field.
Overview
6
6
years of professional experience
Work History
Membership Clerk Assistant
Boys and Girls Clubs of America
01.2019 - 08.2019
- Provides parents and visitors club informational flyers, answers phone and responds to callers' questions, and provides clerical support to club staff.
- Maintains membership records, files, and logs membership information in a professional and timely manner.
- Provide high-level administrative support to the program on an ongoing basis.
- Served as a knowledgeable resource for potential members seeking information about benefits, fees, policies, and procedures related to joining the organization.
- Processed membership applications, ensuring accurate data entry and timely updates in the database.
After School Helper
Wrights Mill Road Elementary School
08.2019 - 05.2021
- Assisted in the supervision of outdoor playtime activities while ensuring safety protocols were followed at all times by both staff members and participants alike.
- Supported students' academic progress by providing tutoring in subjects such as math, science, and language arts.
- Increased student retention in the program by creating engaging activities tailored to individual interests and needs.
- Assisted with homework completion, ensuring that each student understood the material before moving on to new concepts.
- Developed strong problem-solving skills when addressing conflicts or disputes that arose among students during after-school hours.
- Improved student behavior and social skills through the implementation of structured activities and positive reinforcement techniques.
Front End Checkout Team Associate/ Sales Floor Associate
Walmart
11.2020 - Current
- Collaborate with colleagues to maintain a high level of customer service
- Addressed and resolved customer complaints politely and professionally.
- Organized racks and stock shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Cross-trained and provided backup for other areas in the store when needed
- Operated register to process payments and collect cash payments for order totals.
- Trained new employees, instructing the use of machinery, standard operating procedures, and company policies.
- Pursued learning opportunities to advance knowledge and take on leadership positions.
Instructional aide
Highland Gardens Elementary School
12.2023 - 06.2024
- Assists students in groups or individually with lesson assignments for the purpose of presenting and/or reinforcing learning concepts.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
- Assisted in monitoring student progress, and providing feedback to teachers for assessment and improvement strategies.
- Maintained accurate records of student performance data, aiding teachers in making informed instructional decisions.
- Provided coverage for absent teachers as needed, seamlessly adapting to various teaching styles and subject matter expertise areas.
Education
B.I.S - Interdisciplinary Studies
Auburn University at Montgomery
Montgomery, AL12.2023
Skills
- Adaptability
- Time Management
- Documentation skills
- Customer service
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Computer skills
Honors And Awards
- Walmart Team Associate of the Month
Walmart Team Associate of the Month, June 2024
The Walmart Team Associate of the Month is a recognition given to a standout employee who consistently demonstrates excellence in their work and goes above and beyond in delivering exceptional customer service. This associate is recognized for their strong teamwork, dedication, and positive attitude, which contribute to a supportive and productive work environment. Their commitment to Walmart’s values and their impact on the store’s success makes them a deserving role model for their peers.
Timeline
Instructional aide
Highland Gardens Elementary School
12.2023 - 06.2024
Front End Checkout Team Associate/ Sales Floor Associate
Walmart
11.2020 - Current
After School Helper
Wrights Mill Road Elementary School
08.2019 - 05.2021
Membership Clerk Assistant
Boys and Girls Clubs of America
01.2019 - 08.2019
B.I.S - Interdisciplinary Studies
Auburn University at Montgomery
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