Sar Tin
Buffalo,NY
Summary
Deliver exemplary customer service in a fast-paced team environment.
Overview
5
5
years of professional experience
Work History
Waitress
Jasmine Thai Restaurant
12.2018 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Patient Services Representative
Evergreen Health
01.2023 - 10.2023
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
Mammogram Outreach Intern
Monroe Plan
02.2022 - 04.2022
- Collaborated with interdisciplinary teams to effectively address complex issues faced by clients from diverse backgrounds.
- Performed non-profit patient outreach activities in Mammogram Outreach program. Referenced and documented patient PII via Case Trakker software. Our team followed up with 350 patients for screening. Performed benchmarking to evaluate the outcome and presented in Powerpoint.
Education
Bachelor of Science - Healthcare Analytics
D'Youville College
Buffalo, NY05.2022
Skills
- Patient Communication
- Checks in/out patients into EMR (Medent)
- Programming in SAS, R, SPSS
- Financial Analysis & Forecasting
- Data Collection
- Electronic Health Records Management
- Statistical Analysis
- MS Office (Excel, Powerpoint)
Languages
Burmese
Limited Working
Karen
Professional Working
Timeline
Patient Services Representative
Evergreen Health
01.2023 - 10.2023
Mammogram Outreach Intern
Monroe Plan
02.2022 - 04.2022
Waitress
Jasmine Thai Restaurant
12.2018 - Current
Bachelor of Science - Healthcare Analytics
D'Youville College
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