SHANNON HIGGINS
Congers,NY
Summary
Dedicated nursing student at Fairfield University with experience in pediatric healthcare, emergency medical services, customer service, and patient safety. Recognized for strong skills in communication, organization, and teamwork, developed through healthcare, leadership, and fast-paced work environments. CPR/AED and NYS EMT certified with a strong commitment to providing compassionate, patient-centered care.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Waitress
1840 Tavern
West Nyack, New York
05.2025 - Current
- Greeted guests at 1840 Tavern, ensuring a welcoming atmosphere and attentive dining support.
- Delivered food and beverages promptly during busy tavern service.
- Explained menu specials, soups, and tavern cocktails to enhance guest experience.
- Entered accurate orders into POS system and tracked special requests.
- Checked guest satisfaction and calmly resolved concerns to maintain high service standards.
Pediatric Office Assistant
Boston Children's Health Physicians
Orangeburg, NY
05.2023 - 05.2025
- Supported patient scheduling and managed provider calendars across specialty offices.
- Assisted front desk operations for Boston Children's Health Physicians clinics.
- Welcomed patients and helped complete service forms for patients and guardians.
- Answered calls and routed families to nursing, referral, and billing teams.
- Verified insurance details and collected patient demographics for medical records.
Lifeguard
West Nyack Swim Club
West Nyack, NY
05.2021 - 05.2023
- Administered first aid and rescued swimmers in distress, ensuring member safety during emergencies.
- Responded to emergencies using CPR, AED, and rescue techniques.
- Ensured the safety of members by monitoring 4000 square feet of pool area at one time.
- Completed water surveillance and hazard checks across swim areas.
- Enforced safety regulations and communicated posted rules to promote a safe swimming environment.
- Documented incidents, injuries, and daily safety observations to maintain comprehensive safety records.
Education
Bachelor of Science - Nursing
Fairfield University
Fairfield, CT05-2028
High School Diploma -
Clarkstown North High School
New City, NY05-2024
Skills
- Patient Care and Support
- Patient Communication
- Emergency Response and Safety
- CPR/AED and First Aid
- Teamwork and Collaboration
- Organization and Time Management
- Multitasking in Fast-Paced Environments
- Attention to Detail
- Professionalism and Confidentiality
- Customer Service
VOLUNTEER EXPERIENCE
New City Volunteer Ambulance Corps | Volunteer EMT
New City, NY | September 2022 - Present
- Assist with emergency response, patient assessment, basic life support, and safe patient transport.
- Participate in the Drill Team and EMS training; Recipient of Certificate of Achievement in County of Rockland Emergency Medical Services Training Academy.
Certification
- CPR/AED Certification
- First Aid Certification
LEADERSHIP | ACTIVITIES
Student Nurses Association | Member
Fairfield University | 2024 - Present
- Participate in nursing-focused events, professional development opportunities, and educational activities.
- Collaborate with fellow nursing students to promote professional growth, community involvement, and leadership skills.
Varsity Kickline Dance Team | Captain
Clarkstown North High School | 2020-2024
- Lead practices and mentored more than 10 younger team members.
- Choreographed and taught performance routines while promoting teamwork and accountability.
- Coordinated with teammates and coaches to prepare for performances and competitions.
Helping Hands Club | Vice President
Clarkstown North High School | 2020-2024
- Assisted in organizing fundraisers benefiting the Clarkstown Family Resource Center.
- Participated in community service projects and local outreach efforts.
Seasons of Giving Club | Member
Clarkstown North High School | 2020-2024
- Organized monthly fundraiser efforts benefiting the Happy Jack Fund.
- Collaborated with club members to support community charitable initiatives.
Hip-hop dance Team | Member
Clarkstown North High School | 2020-2024
- Participated in team practices, performances, and school events.
- Collaborated with teammates to learn, and perform choreographed routines.
Timeline
Waitress
1840 Tavern
05.2025 - Current
Pediatric Office Assistant
Boston Children's Health Physicians
05.2023 - 05.2025
Lifeguard
West Nyack Swim Club
05.2021 - 05.2023
Bachelor of Science - Nursing
Fairfield University
High School Diploma -
Clarkstown North High School