Sara ABDALLA
Boston,USA
Summary
Personable and compassionate candidate with strong communication skills and dedication to patient care. Demonstrated understanding of medical terminology, proficiency with electronic health records, and excellent time management. Committed to providing quality patient experiences, contributing to efficient clinical operations, and seeking a challenging position in a reputable organization to expand learnings, knowledge, and skills.
Overview
4
4
years of professional experience
Work History
Medical Assistant
University Health Services, UMASS BOSTON
02.2024 - Current
- Obtained patient's medical history, medication information, vital signs, and symptoms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Accurate and efficient input of patient medical histories and personal information.
- Knowledgeable in HIPAA guidelines and dedicated to maintaining patient confidentiality.
- Familiarity with key medical terms to accurately document patient conditions and histories.
- Excellent communication skills to gather detailed patient histories in a respectful and empathetic manner.
Phlebotomist
University Health Services, UMASS BOSTON
02.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Receptionist
University Health Services, UMASS BOSTON
02.2024 - Current
- Company Overview: University of Massachusetts Boston
- Scheduled patient appointments efficiently, ensuring optimal use of available time slots and resources
- Verified and processed patient insurance information
- Managed patient check-ins, including collecting necessary forms and ensuring all required documentation was completed accurately
- Proficient in utilizing the point-and-click software system for patient check-ins, chart management, and efficient front desk operations.
Customer Service Associate/Front Desk
Family Business
09.2021 - 01.2023
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Assisted customers with product selection, order entry, and payment processing
- Maintained accurate records of customer interactions, transactions, comments, and complaints
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
Lifeguard
American Red Cross Organization
06.2020 - 07.2020
- Monitored beach to identify individuals in distress or other emergency situations
- Remained calm and poised during periods of stress or when dealing with difficult people
- Educated guests about water safety rules and regulations as needed
- Administered CPR, first aid, AED when necessary
- Documented incidents and injuries and submitted report to supervisor at end of shift
Education
Bachelor of Science - Pre-Med
University of Massachusetts, Boston
Boston, MA05-2027
High School Diploma -
Salem High School
Conyers, GA05-2023
Skills
- Customer Service Assistance
- Problem Solving
- Team Collaboration
- HIPAA Compliance
- Medical terminology knowledge
- Direct Patient Care
- Vital Sign Monitoring
- Electronic Medical Records
- Sterilization techniques
- Anatomy and Physiology Knowledge
- First Aid/CPR
- Fluent in [Arabic & English]
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Part TimeFull TimeTimeline
Medical Assistant
University Health Services, UMASS BOSTON
02.2024 - Current
Phlebotomist
University Health Services, UMASS BOSTON
02.2024 - Current
Receptionist
University Health Services, UMASS BOSTON
02.2024 - Current
Customer Service Associate/Front Desk
Family Business
09.2021 - 01.2023
Lifeguard
American Red Cross Organization
06.2020 - 07.2020
Bachelor of Science - Pre-Med
University of Massachusetts, Boston
High School Diploma -
Salem High School
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