Sara Agas
Las Vegas,NV
Summary
Accommodating Customer Support Specialist experienced in exceeding customer expectations and reducing dissatisfaction through effective communication and focused solutions. Built rapport with clients while managing high call volumes and resolving complaints, consistently achieving top customer satisfaction ratings. Personable and solution-oriented, dedicated to fostering customer loyalty and satisfaction through conflict mediation and time management.
Overview
16
16
years of professional experience
Work History
Call Center Representative
One Travel
Las Vegas, NV
06.2018 - 07.2019
- Handled incoming calls with professionalism and expertise, delivering exceptional service to every customer.
- Resolved passenger issues through phone, email, and live chat support.
- Guided customers through itineraries, ticket changes, and destination details to enhance travel experiences.
- Managed cancellations, refunds, and rebooking requests to ensure customer satisfaction with travel services.
- Explained travel policies, fees, and service options clearly.
- Managed travel reservations using booking systems and fare rules.
- Updated customer records and reservation notes in company systems.
Operations Agent
Swissport USA
Las Vegas, NV
08.2003 - 05.2017
Education
West Carteret High School
Morehead City, NCSkills
- Computer and digital literacy
- Attention to detail
- Detail orientation
- Editing and proofreading
- Research and fact checking
- AI response evaluation
- Critical and logical reasoning
- English and communication
- Adaptability and continuous learning
Timeline
Call Center Representative
One Travel
06.2018 - 07.2019
Operations Agent
Swissport USA
08.2003 - 05.2017
West Carteret High School