Sara Ahonen
Mukilteo,WA
Summary
Result-driven management professional seeking a career change into data entry or customer service. Thrives on setting and achieving goals, highly experienced in customer satisfaction; and problem-solving using creative methods within the means of any perimeters afforded. Experienced in Microsoft Office programs.
Overview
5
5
years of professional experience
Work History
Store Manager & Purchaser
Green Lady
Lynnwood, WA
07.2018 - 01.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain monthly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends to facilitate planning.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated sales increase of 25% per year.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Customer Service Representative
Velicahan Inc
Lynnwood, WA
07.2019 - 01.2020
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved highest sales number amongst staff during three terms of employment.
Sales Associate
Seattle Vapor Co
Lynnwood, WA
09.2017 - 09.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Processed product returns and assisted customers with other selections.
- Maintained records related to sales, returns, and inventory availability.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Prepared large cash deposits with zero discrepancies.
- Merchandising.
Education
Associate of Science - Computer Science
Edmonds Community College
Lynnwood, WA12.2024
Skills
- Quality Assurance
- Sales Tracking
- Mathematical Calculation and Reasoning
- Customer Service Management
- Team Leadership
- Originality and Creativity
- Verbal and Written Communication
- Database Maintenance
- Familiarity with Microsoft Office programs
- Policy Development and Enforcement
- Goal Setting
- Budget Control
Timeline
Customer Service Representative
Velicahan Inc
07.2019 - 01.2020
Store Manager & Purchaser
Green Lady
07.2018 - 01.2022
Sales Associate
Seattle Vapor Co
09.2017 - 09.2018
Associate of Science - Computer Science
Edmonds Community College