SARA AMID
Laguna Niguel,CA
Summary
Operations manager with extensive experience in team leadership, client relations, and complex problem-solving. Skilled in coordinating communication between clients and professionals while maintaining detailed documentation and managing high-volume operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
The Animal Keeper, Pet Suites
09.2022 - Current
- Manage daily operations of a high-volume facility serving 100+ clients and animals per day, ensuring adherence to company policies, safety protocols, and regulatory standards.
- Supervise and coordinate a team of 40 employees, including performance management, conflict resolution, and leading monthly operational meetings presenting policy changes and procedural guidance.
- Handle sensitive client matters and incident situations, gathering relevant information, documenting events, and coordinating appropriate responses.
- Work closely with corporate leadership to analyze operational performance, risk management concerns, and facility profitability.
Marketing Intern
University of California, Davis
11.2021 - 06.2022
- Developed written communications including marketing materials and informational content ensuring clarity, accuracy, and adherence to institutional guidelines.
- Drafted and edited professional correspondence, promotional materials, and digital content, maintaining consistent messaging and attention to detail.
- Distributed promotional material using Airtable and Drupal content management system.
Front Desk Receptionist - Seasonal
The Animal Keeper, Pet Suites
02.2020 - 09.2022
- Served as the first point of contact for clients, managing high-volume phone calls, emails, and in-person inquiries while providing professional and accurate information about services and policies.
- Conducted client intake procedures, gathering detailed information regarding pet care instructions, medical history, and service agreements while ensuring accurate documentation.
Instructor and Program Manager
Sprout Up
01.2021 - 06.2022
- Oversee operational aspects of instructor planning through use of Microsoft Suite.
- Facilitate efficient and dynamic meetings for classroom lessons.
Education
Bachelor of Arts - Communication
University of California, Davis
Davis, CA06-2022
Skills
- Client intake and communication
- Incident documentation and reporting
- Professional correspondence
- Confidential information handling
- Staff training and policy implementation
- Operational risk management
Certification
- Paralegal Certificate, Fullerton College - Expected 2027
Timeline
Operations Manager
The Animal Keeper, Pet Suites
09.2022 - Current
Marketing Intern
University of California, Davis
11.2021 - 06.2022
Instructor and Program Manager
Sprout Up
01.2021 - 06.2022
Front Desk Receptionist - Seasonal
The Animal Keeper, Pet Suites
02.2020 - 09.2022
Bachelor of Arts - Communication
University of California, Davis