SARA ANDEL
Riverside,CA
Summary
To utilize my master's education in Clinical Counseling for Riverside County. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Eligibility Technician I/II
Riverside County DPSS
11.2022 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Conducted regular audits of case files to ensure compliance with program requirements and verify accuracy of benefit calculations.
- Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
- Supported agency efforts to minimize fraud risks by diligently verifying applicant identity and reviewing supporting documentation for authenticity.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Business Development Specialist
Gosch Auto Group
05.2021 - 10.2022
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Built relationships with customers and community to promote long term business growth.
Claims Coding Specialist in Warranty Administration
Crevier BMW and MINI
- In charge of payment of over 50 service technicians in both BMW and MINI
- In charge of making sure all the necessary documentation is attached to repair order before submitting claims to BMW North America
- In charge of training Warranty Administrative Assistant.
Business Development Center
Crevier BMW and MINI
01.2007 - 01.2010
- Responsible for making all appointments/reservations for the service department
- Responsible for attaining additional clientele by calling customers and explaining our company's assets and selling the dealership and our unique qualities
- Keep the companies Service Advisors work in progress up to date and make appointments accordingly
- Responsible for keeping in contact on a daily basis with Teleservice Communications and contacting our clients of any service due
- Created templates for all of our departments' duties to implement an email based system to better reach our customers effectively and in a timely fashion
- Assist any customers with questions about warranty including coverage, expiration and additional options in extending warranty.
Receptionist/ Cashier/ Reservations
Crevier BMW and MINI
- Answer phones in an extremely high volume, professional and upscale service department
- Cashiering high dollar amounts in a high pressure environment
- Promoted to scheduling appointments for all service department, on average 120 per day
- Exceptional customer service, both over the phone and in person.
Education
Masters Degree in progress in Clinical Counseling, 2020 - General Counseling
Grand Canyon University
Phoenix, AZ05.2025
Bachelor's of Science Degree in Applied Social Sciences -
Colorado State University-Global
Aurora, CO12.2015
Degree progress in Sociology -
California Polytechnic University
Pomona, CA12.2006
Associates Degree in Liberal Arts -
Fullerton Community College
Fullerton, CA12.2003
Skills
- Call Answering and Routing
- Organization skills
- Multi-line telephone operation
- Information Protection
- Customer Complaint Resolution
- Appointment Scheduling
Additional Information
I was invited to become a member of the Golden Key Society when completing my undergraduate work at Colorado State. I currently have a GPA of 3.55 at Grand Canyon University.
Timeline
Eligibility Technician I/II
Riverside County DPSS
11.2022 - Current
Business Development Specialist
Gosch Auto Group
05.2021 - 10.2022
Business Development Center
Crevier BMW and MINI
01.2007 - 01.2010
Claims Coding Specialist in Warranty Administration
Crevier BMW and MINI
Receptionist/ Cashier/ Reservations
Crevier BMW and MINI
Masters Degree in progress in Clinical Counseling, 2020 - General Counseling
Grand Canyon University
Bachelor's of Science Degree in Applied Social Sciences -
Colorado State University-Global
Degree progress in Sociology -
California Polytechnic University
Associates Degree in Liberal Arts -
Fullerton Community College
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