Hardworking and passionate individual seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Reservation Manager
U-Haul Co. of Texas
10.2022 - Current
Handle high volume of calls from and to customers while maintaining customer service
Help support field team members and U-Haul dealerships with equipment and reservation management
Keep confidentiality of sensitive information and provide professional service for customers
Direct incoming customers' equipment to areas based on customer demand and productivity status to help balance regional market inventory levels
Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy
Assist with troubleshooting on multiple software to maintain efficiency for customers.
Activities Assistant
Good Samaritan Society – White Acres
08.2021 - 10.2021
Followed state requirements to maintain activities for residents
Ensure that activities are appropriate for the residents to support and maintain at an optimal level
Assisted with documentation of residents to monitor behavior and abilities
Displayed leadership to motivate and communicate with residents
Used critical thinking and problem-solving skills to handle high stress situations
Security Officer
Allied Universal
07.2020 - 05.2021
Monitored and authorized entrance as well as departure of visitors
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Provided customer service to visitors who needed assistance
Protected facility and property guests by regularly circulating and monitoring premises.
Student Assistant
NMSU-Geography Spatial Applications Research Center (SpARC) Lab
10.2016 - 12.2019
Managed and organized large sensitive data on secured server
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Reported back to manager and management to receive day-to-day tasks and responsibilities
Collaborated with teams to identify relevant questions and determine best methods of collection
Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns
Assisted in research support of data processing operations for large survey research projects.
Lab Associate
New Mexico State University ICT Department
01.2016 - 10.2016
Monitored and kept maintenance of the computer lab(s)
Tracked inventory of supplies
Provided customer service to students, faculty, staff, and people who came into the lab(s)
Worked with department to develop solutions to increase the effectiveness of services
Provided instruction to all lab users on proper use of all equipment
Supported all computer lab operations.
Education
Bachelor of Criminal Justice -
New Mexico State University
Las Cruces, NM
12.2019
Bachelor of Arts in Psychology -
New Mexico State University
Las Cruces, NM
12.2019
Bachelor of Science in Geography -
New Mexico State University
Las Cruces, NM
12.2019
Skills
Highly organized, detail oriented
Flexible and adapts quickly
Great time management
Takes initiative
Dependable and Responsible
Teamwork and Collaboration
Interpersonal Relations
Negotiation and Conflict Resolution
Timeline
Reservation Manager
U-Haul Co. of Texas
10.2022 - Current
Activities Assistant
Good Samaritan Society – White Acres
08.2021 - 10.2021
Security Officer
Allied Universal
07.2020 - 05.2021
Student Assistant
NMSU-Geography Spatial Applications Research Center (SpARC) Lab
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing