Sara Asuncion
Salinas,United States
Summary
Experienced Guest Services professional with over 10 years of experience in customer service and hospitality. Experienced in multitasking, high attention to detail, and a quick learner. Experience with phone and property management systems, such as Opera. Flexible and open schedule. Strong background in hospitality and customer service management. Demonstrated ability to build rapport with guests, resolve issues effectively, and improve overall guest satisfaction. Highly motivated to learn and grow within the hospitality industry.
Overview
12
12
years of professional experience
Work History
Guest Experience Manager
Marc & Rose Hospitality
Carmel-by-the-Sea, California
08.2024 - 11.2025
- Enhanced guest satisfaction through personalized service and attentive communication.
- Managed guest feedback systems to address concerns and implement improvements.
- Oversaw daily operations to ensure smooth service flow and adherence to brand standards.
- Collaborated with departments to align efforts and enhance overall guest engagement.
Guest Services Manager
Bernardus Lodge & Spa
Carmel Valley, CA
04.2023 - 07.2024
- Supervised front desk operations and guest check-in processes.
- Managed staff scheduling and ensured adequate coverage at all times.
- Trained new team members on service standards and hospitality practices.
- Resolved guest complaints promptly to enhance overall satisfaction levels.
- Developed relationships with guests to foster a welcoming environment.
Guest Services Supervisor
Bernardus Lodge & Spa
Carmel Valley, CA
10.2020 - 04.2023
- Supervised guest service team to ensure exceptional hospitality standards.
- Managed guest inquiries, providing timely and accurate information.
- Coordinated daily operations to maintain seamless guest experiences.
Guest Services Supervisor
Holiday Inn Express & Suites Marina State Beach
Marina, CA
01.2019 - 10.2020
- Supervised guest service team to ensure exceptional hospitality standards.
- Trained staff on service excellence and conflict resolution techniques.
- Coordinated daily operations to maintain seamless guest experiences.
Front Desk Agent
Holiday Inn Express & Suites Marina State Beach
Marina, CA
05.2018 - 01.2019
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Responded promptly to guest inquiries and resolved concerns effectively.
- Assisted in handling cash transactions and processed payments efficiently.
Inn Manager
Inns by the Sea
Carmel-by-the-Sea, CA
07.2016 - 02.2018
- Supervised staff activities to maintain high standards of hospitality and cleanliness.
- Coordinated reservations and check-in processes to enhance guest experiences.
- Handled guest inquiries and resolved issues promptly to maintain satisfaction levels.
Front Desk Agent
Inns by the Sea
Carmel-by-the-Sea, CA
05.2014 - 07.2016
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Managed reservations through the hotel's booking system to ensure accuracy.
- Responded promptly to guest inquiries and resolved concerns effectively.
- Coordinated room assignments and ensured cleanliness standards were met daily.
Education
High School Diploma -
North Salinas High School
Salinas, CA, United States01.2009
Skills
- Computer proficient
- Quick learner
- Microsoft Office
- Hotel reservations systems
- Guest services
- Multitasking
- People person
- Guest relations
- Hospitality and service industry background
References
- Colleen Kelly - (314) 221-6947
- Alec Strandburg - (989) 954-4070
- Natalie Lopez - (831) 256-1183
- Joey Garcia - (831) 233-0075
Timeline
Guest Experience Manager
Marc & Rose Hospitality
08.2024 - 11.2025
Guest Services Manager
Bernardus Lodge & Spa
04.2023 - 07.2024
Guest Services Supervisor
Bernardus Lodge & Spa
10.2020 - 04.2023
Guest Services Supervisor
Holiday Inn Express & Suites Marina State Beach
01.2019 - 10.2020
Front Desk Agent
Holiday Inn Express & Suites Marina State Beach
05.2018 - 01.2019
Inn Manager
Inns by the Sea
07.2016 - 02.2018
Front Desk Agent
Inns by the Sea
05.2014 - 07.2016
High School Diploma -
North Salinas High School