ALFONSO RUVALCABA
Indianapolis,IN
Summary
Demonstrate the ability to complete tasks accurately despite interruptions and competing demands. Self-motivated and dependable while achieving high performance with minimal supervision. A leader and team player driven and dedicated to delivered exemplary service and work ethics. Offering a strong background in customer services and communications.
Overview
9
9
years of professional experience
Work History
Guest Experience Associate
NewFields
07.2020 - Current
- Cross-Train on all frontline positions including positions for special exhibitions. As well as positions in Retail, Security, and Culinary.
- Learn and proficient in multiple POS systems.
- Uphold a center of excellence in customer service to all guest.
- Remain flexible on a team with multiple roles, facets, and locations throughout the Newfields campus.
- Help educate guest and stay up to date on information about galleries , exhibitions, experiences, and events.
Guest Experience Associate
Alder Planetarium
02.2019 - 05.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Safety Associate
Indianapolis Museum of Art
08.2015 - 12.2018
- knowledge and keen in Front-line operations and safety protocols.
- Report Incidents , accidents, or medical emergencies as required. Respond to emergencies , such as medical, and bomb threats.
- Work independently with the ability to exercise good judgement in carrying out standards policies and procedures for the safety of guest and staff.
Education
No Degree - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INBachelor of Arts - Public Relations And Journalism.
Indiana University - Purdue University Indianapolis
Indianapolis, IN12.2024
Skills
- Bilingual ( Spanish and English)
- Capacity to multi-task under pressure
- Strong proficiency in Microsoft Office applications
- Guest Services
- Adaptability
- Quick learner
- Time management skills
- Computer proficient
- Decision Making
- Teamwork
- Safety Courses
- Written Communication
- Excellent Communication
- Problem-Solving
- Audience Engagement
- Critical Thinking
Additional Information
- Activities:
- Volunteer and Mentor Dayspring Center (Helping homeless families in finding a home)
- Volunteer at Exodus Refugee Immigrations Inc. (Helping organize the warehouse facility)
Languages
Spanish
Native or Bilingual
Timeline
Guest Experience Associate
NewFields
07.2020 - Current
Guest Experience Associate
Alder Planetarium
02.2019 - 05.2020
Safety Associate
Indianapolis Museum of Art
08.2015 - 12.2018
No Degree - General Studies
Ivy Tech Community College of Indiana
Bachelor of Arts - Public Relations And Journalism.
Indiana University - Purdue University Indianapolis
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