Tehura Guerrero
Clermont ,Florida
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.
Overview
11
11
years of professional experience
Work History
Warehouse Lead
Kroger
11.2023 - 01.2026
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient daily shipments.
- Trained employees on equipment operation and safety protocols.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Assisted in receiving, stocking and distribution of merchandise.
Operations Supervisor
Kalos Services
08.2021 - 08.2024
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Responded to emergency HVAC service requests promptly, finding swift resolutions.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed and maintained relationships with vendors to get prompt payments.
- Managed invoicing and payment processing operations.
Learning Ambassador
Amazon
10.2022 - 09.2023
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed comprehensive staff training program to improve employee performance and morale.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Developed safety programs to protect workers and reduce injuries.
- Delivered services to customer locations within specific timeframes.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Used scanners to quickly locate and track items in warehouse.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
Assistant Manager
Forever 21
04.2017 - 08.2021
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Communicated with managers of other departments to maintain transparency.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Monitored employee performance and developed improvement plans.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached team on effective upselling and cross-selling methods.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
Lead Barista
Starbucks
06.2015 - 04.2018
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Skills
Strategic Planning
Developing policies and procedures
Recordkeeping and reporting
Hiring and training
Performance monitoring
Quality assurance
Cost Control
Data Collection and analysis
Bilingual ( Spanish English)
Customer relations
Coaching and mentoring
Documentation and control
Invoice processing
Timeline
Warehouse Lead
Kroger
11.2023 - 01.2026
Learning Ambassador
Amazon
10.2022 - 09.2023
Operations Supervisor
Kalos Services
08.2021 - 08.2024
Assistant Manager
Forever 21
04.2017 - 08.2021
Lead Barista
Starbucks
06.2015 - 04.2018