Sara Baker
Greensboro,NC
Summary
Highly adaptable professional with a strong background in compliance, customer relations, and data analysis. Proven ability to thrive in fast-paced, regulatory environments while maintaining accuracy and efficiency. Seeking to transition into a new field, leveraging transferable skills in problem-solving, communication, and organization. Quick learner with a keen ability to understand complex regulations and optimize processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Eligibility Supervisor
Guilford County, Dept Social Service
06.2021 - Current
- Oversee multiple diver teams of ten+ direct report are adhering to the federal, state, and county compliance for government assistance using policies and procedures
- Conduct monthly compliance audits, monitored case accuracy, and analyzed data to identify error trends and provide actionable information for training and process improvement
- Manage risk mitigation by ensuring accurate data input, handling sensitive information, and implementing best practices to maintain confidentiality
- Conduct quarterly and annual benchmarking reviews, performance assessments, and strategic planning to optimize operational efficiency or construct corrective actions for employees
- Evaluate monthly Medicaid data reports to identify trends, improve reporting accuracy, and support management decision-making
- Increase team productivity by establishing clear performance expectations, providing coaching, and working through challenges or barriers in daily processing
- Resolve customer complaints and feedback while ensuring adherence to policy and procedures
- Interpreted and communicated policy changes to employees to maintain compliance and streamline operations as changes arise
- Provide support for case management and referrals to employees to meet weekly/monthly goals. Along with finding area for growth and development.
- Contributed to the development and implementation of SOPs for Neighborly Software, facilitating a seamless transition to paperless processing
- Designed and led training programs on rental software navigation for direct staff and partner agencies
- Collaborated with senior management in monthly meetings to analyze processing trends, conduct audits, and adjust budget projections as needed until the project ended.
Quality Assurance Eligibility Lead
Guilford County, Dept Social Service
10.2020 - 06.2021
- Demonstrated strong ability to work independently, making informed decisions and solving challenges efficiently for multiple government program
- Execute large quality case control audits each month to ensure current policies, procedures, and administrative change letters are being followed set the government county, state, and federal guidelines
- Developed and reported performance metrics for caseworker and supervisor operations base on trends from audits
- Created training documentation on new releases of policy, quarterly refreshers, and state administrative letters
- Mentored one on one with junior team members in case management, daily best practices, manual mathematics skill for budgeting, and fostering a diverse culture of continuous education
- Ensured document integrity by overseeing and managing the archival process with accuracy and compliance
Contractor Photographer & Warehouse Assistant
Dyehard Fan Supply
07.2020 - 10.2020
- Contracted with Dyehard Fan Supply Digital Manager to photograph new merchandise for E-Comm publishing
- Used specialized photographic techniques and materials to develop image concepts
- Maintained all studio equipment, props and supplies
- Learning and understanding SKU coding with the properties/product received via SAP & WMT
- Maintained a clean, safe, and sufficiently stocked work area with appropriate equipment and supplies
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked for extended periods of time in uncomfortable conditions without issues
- Reconciled shipping invoices and receiving reports to verify count accuracy
- Examined outgoing shipments for issues, meeting company specifications and collaborated with managers to help resolve issues with lost or damaged packages
Human Resources Assistant
Adecco Staffing- Bauer Family Resources
10.2019 - 07.2020
- Developed material and led New Hire Orientation sessions detailing company policy, benefits, and expectations
- Reviewed applications to assess candidate eligibility with management team
- Operated multiple programs to conducted background checks and financial history for selected candidates
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized in HRMS
- Coordinated meetings, compliance training, and interview scheduling across five departments
- Processed leave requests, new hire paperwork, and benefits
- Sourced candidates and maintained recruiter databases
Business Coordinator
Day Oral Health, DSS, PC
06.2018 - 09.2019
- Collaborated with marketing vendors to promote the business
- Organized continuing education for staff and local dentistry offices
- Provided exceptional customer service and maintained client/vendor relationships
- Managed patient scheduling to optimize monthly production goals
- Boosted team productivity through meetings, goal setting, and resource allocation
- Processed insurance claims, billing, and patient payments
- Identified and mitigated operational risks to improve efficiency
- Conducted inventory counts to maintain accurate records and manage supply needs
State Eligibility Consultant
State of Indiana Dept of Family Resources
05.2012 - 06.2018
- Conducted daily eligibility screenings for government programs such as: SNAP, Medicaid, and TANF programs
- Reviewed client documents to ensure compliance with federal and state guidelines
- Mentored staff on best practices in eligibility consulting
- Utilized AS400 system for data entry and case management
- Completed 6–10 customer service callbacks daily for case updates and inquiries
- Managed a rolling caseload of 200+ eligibility assessments for assistance programs
- Maintained strict confidentiality to protect client privacy
- Tracked enrollment data for reporting and statistical analysis
- Assisted applicants with eligibility requirements, procedures, and legal rights
- Conducted detailed interviews and investigations to support fair public assistance programs
- Performed manual mathematical computations to evaluate monthly income and expense budgets for benefit determination
- Processed enrollment and service change forms for program participants
Education
Business Admin - Associates
Ivy Tech Community College
01.2017
Skills
- Effective Verbal and Written Communication
- Systematic Troubleshooting
- Optimized Data Integration
- Comprehensive Case Management & Documentation
- Proficiency in MS Office 365
- Strong Capacity for Multitasking
- Project Management
- Expert in Client Engagement & Conflict Resolution
Certification
NC Fast Core Certification
Introduction to Project Management
Timeline
Eligibility Supervisor
Guilford County, Dept Social Service
06.2021 - Current
Quality Assurance Eligibility Lead
Guilford County, Dept Social Service
10.2020 - 06.2021
Contractor Photographer & Warehouse Assistant
Dyehard Fan Supply
07.2020 - 10.2020
Human Resources Assistant
Adecco Staffing- Bauer Family Resources
10.2019 - 07.2020
Business Coordinator
Day Oral Health, DSS, PC
06.2018 - 09.2019
State Eligibility Consultant
State of Indiana Dept of Family Resources
05.2012 - 06.2018
Business Admin - Associates
Ivy Tech Community College
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