Sara Barno
Rensselaer,NY
Summary
Motivated criminal justice student with great communication and critical thinking abilities. Successful at approaching and solving various problems with practical solutions. Team-oriented and ready to learn.
Overview
3
3
years of professional experience
Work History
Reservations Manager
Uhaul Moving And Storage
Albany, NY
10.2023 - 04.2024
- Provided training for new reservation agents on computer systems and procedures.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Responded promptly to all customer complaints regarding reservations services.
- Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Camp Counselor
The Town of East Greenbush
East Greenbush, NY
07.2021 - 08.2023
- Developed individualized behavior management plans for campers with special needs.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Established and built relationships with campers to ease fears in new environment.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
Activity Leader
Greenbush Child Caring
East Greenbush, NY
09.2021 - 06.2022
- Organized and facilitated games, activities, and craft projects to keep children engaged in a fun learning environment.
- Supervised students during outdoor and indoor activities.
- Supported academic achievement by helping children complete homework assignments.
- Created a warm atmosphere where children felt comfortable expressing themselves freely.
- Coordinated student activities and boosted engagement by ensuring safe, positive environment.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Education
Bachelor of Arts - Criminal Justice & Psychology
New England College
Henniker, NH05-2026
High School Diploma -
Columbia High School
East Greenbush, NY06-2022
Skills
- Interpersonal and Social Skills
- Outstanding communication skills
- Multitasking and Organization
- Teamwork and Collaboration
- Creative and Resourceful
- Problem-Solving
Timeline
Reservations Manager
Uhaul Moving And Storage
10.2023 - 04.2024
Activity Leader
Greenbush Child Caring
09.2021 - 06.2022
Camp Counselor
The Town of East Greenbush
07.2021 - 08.2023
Bachelor of Arts - Criminal Justice & Psychology
New England College
High School Diploma -
Columbia High School
Similar Profiles
Anny MartinezAnny Martinez
General Moving Center Manager at Uhaul Moving and StorageGeneral Moving Center Manager at Uhaul Moving and Storage
Aiden WoodsAiden Woods
Team Member at Uhaul Moving And StorageTeam Member at Uhaul Moving And Storage
Graham O'DonovanGraham O'Donovan
Truck Unloader at Uhaul Moving And StorageTruck Unloader at Uhaul Moving And Storage