Sara-Baty Sass

• Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
• Managed key accounts, ensuring long-lasting partnerships through exceptional relationship-building skills.
• Streamlined internal processes for increased efficiency, optimizing daily operations within the sales department.
• Achieved sales targets consistently with proactive lead generation and effective follow-up tactics.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Utilized CRM tools to track leads and maintain accurate records of customer interactions.
• Solved customer challenges by offering relevant products and services.

• Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
• Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
• Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
• Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
• Generated new business leads through networking events, conferences, trade shows, referrals, and social media marketing efforts.
• Strengthened internal communication channels between the sales department and other functional units for seamless collaboration on projects/tasks across the organization.
• Optimized CRM systems to effectively track leads, monitor progress, and ensure timely follow-ups for maximum conversion rates.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Coordinated month-end closing activities to ensure timely completion of financial statements for executive review and decision-making purposes.
• Participated in trade shows and networking events to increase brand visibility within the industry community.

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Used CRM software to maintain detailed contact logs and account records.
• Submitted Prints to Manufacturing after getting signed off on

Exceeded monthly targets by diligently following up on leads and closing deals promptly.

• Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific needs
• Worked directly with Customers to design the style of product they are looking for

Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.

• Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Actively participated in pre-show and post-show networking events, fostering relationships with potential clients and partners

.Provided excellent customer service, sales and assistance and technical support over the phone, through email and in person

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.