Summary
Overview
Work History
Education
Skills
Timeline
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Sara Bitterman

Eagle Mountain

Summary

Seasoned project managemer with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.

Overview

5
5
years of professional experience

Work History

Project Manager

Sunrun
Lehi
06.2023 - Current
  • Collaborated with technology developers to optimize operational systems and procedures for Sunrun's New Homes division.
  • Ensured successful project execution by working cross-functionally across various teams, including legal, supply chain, project finance, accounting, billing, collections, product, marketing, AI, and tech teams.
  • Conducted comprehensive User Acceptance Testing.
  • Optimized Salesforce configurations to support organizational objectives.
  • Outlined specifications for all projects during the intake phase.
  • Projects have included enhancing marketing materials for New Homes, redlining contracts for rewrites, creating new system installation work orders, and enabling new product selections within Salesforce.

New Homes Concierge Supervisor

Sunrun & Vivint Solar
Lehi
07.2020 - 06.2023
  • Managed the activities and performance of 10-25 concierge agents.
  • Resolved escalations for home buyers.
  • Facilitated updates to internal team website for enhanced communication.
  • Fostered collaboration with builders for timely SLA fulfillment.
  • Conducted sales training sessions with builder teams to enhance understanding of Sunrun procedures.
  • Partnered with internal groups to streamline operations impacting home buyers.
  • Distributed account assignments to maintain manageable workloads.
  • Facilitated one-on-one coaching aimed at improving overall concierge capabilities.
  • Facilitated weekly meetings to discuss best practices and process improvements.
  • Boosted team motivation by recognizing successes in regular team gatherings.
  • Handled time cards, time-off requests, and performance reviews within Workday.

Education

Bachelor of Arts - Communications

Brigham Young University
Provo Utah
05-2015

Skills

  • Project management
  • User acceptance testing
  • Salesforce optimization
  • Cross-functional collaboration
  • Operational efficiency
  • Stakeholder communication
  • Writing and editing
  • Verbal and written communication
  • Team leadership
  • Process improvement
  • Customer service
  • Organizational skills

Timeline

Project Manager

Sunrun
06.2023 - Current

New Homes Concierge Supervisor

Sunrun & Vivint Solar
07.2020 - 06.2023

Bachelor of Arts - Communications

Brigham Young University

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