Dynamic individual with a diverse background in property management, customer service, administration and bartending/serving. Known for exceptional attention to detail and effective communication skills, ready to leverage experience to support operational excellence and enhance guest/client experiences.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Server/Bartender
Red Lobster Restaurant
Washington, Pennsylvania
07.2017 - Current
Prepared and served cocktails and beverages for patrons.
Provided attentive service to guests in fast-paced dining environments to enhance overall experience.
Took orders accurately and processed payments efficiently using point-of-sale system.
Partnered with kitchen staff to support timely food delivery to guests.
Resolved customer complaints promptly and professionally to maintain satisfaction and encourage repeat visits.
Greeted guests to ensure a positive first impression and enhance their dining experience. with friendliness and professionalism.
Greeted frequent visitors by name and informed them of new promotions to strengthen personalized relationships and loyalty. by name and explained new promotions.
Maintained cleanliness and organization across bar and dining areas.
Administrative Assistant
Stelmack Dobransky & Eannace
McMurray, PA
01.2021 - 05.2025
Prepared reports and presentations for management review, contributing to informed decision-making.
Handled incoming calls and inquiries, directing them to appropriate personnel.
Maintained organized filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
Processed invoices for payment using accounting software and posted payments to client accounts, facilitating timely financial operations.
Prepared financial statements for clients with their personal or business data
Prepared personal and business income tax returns for clients.
Scanned client documents into our system and then put into corresponding client folder for secure access.
Property Manager
Dynamic Realty
Indiana, Pennsylvania
03.2014 - 02.2016
Fostered positive tenant relations, addressing concerns promptly to enhance satisfaction.
Coordinated timely property maintenance and repairs, ensuring compliance with quality standards.
Oversaw lease agreements and ensured compliance with regulations.
Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Met with prospective tenants to show property and assess applications or sign leases.
Resolved resident complaints and accelerated maintenance requests for timely resolutions.
Inspected properties regularly to identify deficiencies and schedule repairs.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Analyzed financial reports to manage budgets and expenses efficiently.