Sara Bonilla
Menifee,CA
Summary
Dynamic and results-driven professional with extensive experience at Pins N Pockets, excelling in customer service and multitasking. Proven ability to enhance team performance and foster customer loyalty through effective communication and responsible alcohol service. Recognized for resolving conflicts and creating a welcoming atmosphere, contributing to repeat business and positive guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Pins N Pockets
32250 Mission Trail Lake Elsinore, CA 92530 Unite
01.2026 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order processing and delivery, maintaining accuracy and efficiency in high-volume settings.
- Trained new staff on menu items and service standards, enhancing team performance and consistency.
- Collaborated with kitchen staff to coordinate timely food preparation and minimize wait times.
- Resolved customer complaints promptly, fostering loyalty and satisfaction in challenging situations.
- Developed strong relationships with repeat customers, contributing to a welcoming atmosphere and community engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Behavioral Technician
ADIS
41690 Enterprise Cir N Temecula, CA 92590 United
06.2024 - Current
- Implemented individualized behavior intervention plans to support client progress and skill development.
- Monitored client behaviors, documenting observations to inform treatment adjustments and strategies.
- Collaborated with multidisciplinary teams to enhance treatment effectiveness and ensure comprehensive care.
- Trained and mentored new staff on behavioral techniques and organizational protocols for optimal service delivery.
- Analyzed data from behavior assessments to identify trends, contributing to improved client outcomes and program efficacy.
- Facilitated communication between clients, families, and healthcare professionals to promote cohesive treatment planning.
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
Front Desk Attendant
Pins N Pockets
32250 Mission Trail Lake Elsinore, CA 92530 Unite
07.2023 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated event bookings and reservations, optimizing scheduling for maximum occupancy.
- Maintained accurate records of guest interactions and transactions using property management software.
- Trained new staff on front desk procedures, enhancing team performance and service quality.
- Assisted in developing promotional strategies to enhance guest experiences and increase repeat visits.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
Server
Pins N Pockets
32250 Mission Trail Lake Elsinore, CA 92530 Unite
07.2023 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order processing and delivery, maintaining accuracy and efficiency in high-volume settings.
- Trained new staff on menu items and service standards, enhancing team performance and consistency.
- Collaborated with kitchen staff to coordinate timely food preparation and minimize wait times.
- Resolved customer complaints promptly, fostering loyalty and satisfaction in challenging situations.
- Developed strong relationships with repeat customers, contributing to a welcoming atmosphere and community engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Elsinore High School
21800 Canyon Dr Wildomar, CA 92595 United States06.2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Food service
- Beverage preparation
- Menu memorization
- Clear and effective communication
Certification
CPR Certified
Timeline
Bartender
Pins N Pockets
01.2026 - Current
Behavioral Technician
ADIS
06.2024 - Current
Front Desk Attendant
Pins N Pockets
07.2023 - Current
Server
Pins N Pockets
07.2023 - Current
High School Diploma -
Elsinore High School