Summary
Overview
Work History
Education
Skills
Timeline
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Sara Braun

Winnemucca,NV

Summary

Seasoned Operations Manager and talented leader 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

12
12
years of professional experience

Work History

Operations Manager

Coach USA
08.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Bus Driver Supervisor

Humboldt County School District
01.2013 - 08.2019
  • Coordinated with drivers to organize timely pickup and delivery.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Addressed driver communications and provided required data to drivers.
  • Implemented and supported company quality and safety improvement efforts.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Bus Driver

Humboldt County School District
03.2012 - 01.2013
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Maintained Nevada driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Operated large vehicles in difficult urban and rural conditions.

Education

GED -

Procter R Hug High School
Reno, NV
06.1999

Skills

  • Management
  • Customer Relationship Management
  • Contract Review and Recommendations
  • Project Planning
  • Process Improvement
  • Staff Training
  • Superb Time Management Skills
  • Recruiting and Hiring
  • Planning and Implementation
  • Employee Motivation
  • Interpersonal Communications
  • Continuous Improvements
  • Operation Monitoring
  • Leadership
  • Client Relations
  • Database Maintenance
  • Social Media Marketing
  • Policy and Procedure Implementation
  • Maintaining Compliance
  • Management Training
  • Schedule Oversight
  • Employee Relations
  • Business Development Understanding
  • Revenue Generation
  • Staff Management
  • Staff Development
  • Team Leadership
  • Productivity Improvement
  • Expense Reports

Timeline

Operations Manager

Coach USA
08.2019 - Current

Bus Driver Supervisor

Humboldt County School District
01.2013 - 08.2019

Bus Driver

Humboldt County School District
03.2012 - 01.2013

GED -

Procter R Hug High School

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Sara Braun