Sara Brown
Glen Burnie,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning new skills. Experienced in overseeing employees and offering knowledgeable guidance and support. Knowledgeable in industries best practices and principles while blending time management and organizational skills to drive group success.
Overview
1
1
Certification
Work History
Estimator
YKK AP America
2017 - Current
- Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
- Develops quantity takeoffs from blueprints and drawings using computer-aided design systems or manual calculations.
- Coordinated with suppliers and subcontractors to obtain competitive quotes and validate budget assumptions.
- Assisted with lead estimator responsibilities in the development of estimators through mentoring and hands-on training as well as workload coordination.
Senior Customer Service Administrator
YKK AP America
2016 - 2017
- Processed orders in accordance with company policies and procedures.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Answered customer inquiries and resolved customer issues in a timely manner.
- Delegated work to staff, setting priorities and goals.
Customer Service Administrator
YKK AP America
2011 - 2016
- Answered customer inquiries and resolved customer issues in a timely manner.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Processed orders received from customers via telephone or online channels accurately.
Customer Service Representative
YKK AP America
2006 - 2011
- Answered customer inquiries and resolved customer issues in a timely manner.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Processed orders received from customers via telephone or online channels accurately.
Front Desk Receptionist
YKK AP America / Nancy Adams
2006 - 2006
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
Leadership Development And Teambuilding -
Skill Path Seminars
Managing Projects, Objectives and Deadlines -
Skill Path Seminars
Customer Service Conference -
Skill Path Seminars
Product Training -
Dorma
Roebuck, SCProduct Training -
YKKAP
Emotional Intelligence Seminar -
John Maxwell Team
DISC Training -
YKKAP
Skills
- Project management
- Estimate Preparation
- Industry Networking
- Material takeoffs & Blueprint Analysis
- Vendor relationships
- Time Management
- Interpersonal Skills
- Multitasking
- Organizational Skills
- Reliability
- Teamwork and Collaboration
- Effective Communication
- Problem-solving abilities
- Proficient in Microsoft Office & Excel, BPCS, Lotus Notes systems, Gmail, PrefSuite & YCalc/X5
- Scheduling, Coordinating and Delegating workload
- Attention to Detail
Certification
- Adult First Aid/CPR/AED Training
- GANA Blue Print Reading & Labor Estimating Course
Affiliations
YKKAP Wellness Committee
References
References available upon request.
Timeline
Estimator
YKK AP America
2017 - Current
Senior Customer Service Administrator
YKK AP America
2016 - 2017
Customer Service Administrator
YKK AP America
2011 - 2016
Customer Service Representative
YKK AP America
2006 - 2011
Front Desk Receptionist
YKK AP America / Nancy Adams
2006 - 2006
Leadership Development And Teambuilding -
Skill Path Seminars
Managing Projects, Objectives and Deadlines -
Skill Path Seminars
Customer Service Conference -
Skill Path Seminars
Product Training -
Dorma
Product Training -
YKKAP
Emotional Intelligence Seminar -
John Maxwell Team
DISC Training -
YKKAP
- Adult First Aid/CPR/AED Training
- GANA Blue Print Reading & Labor Estimating Course
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