Sara Brummund
Ely,MN
Summary
Dependable Server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Sir G's Italian Restaurant
03.2023 - 09.2023
- Increased sales with upselling techniques and thorough knowledge of classic Italian menu and drinks.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Chocolate Moose
06.2022 - 09.2023
- Made each dining experience with our monthly-changing, international food menu, an unforgettable event.
- Served breakfast, lunch and dinner throughout the busy summer tourist season, often working 13-hour days.
- Tended to our guests needs, preferences, requests, allergies and dietary restrictions to ensure repeat customers.
Front Desk Attendant
Timber Trail Lodge
05.2021 - 09.2021
- Scheduled reservations up to one year in advance, organized all bookings, called guests with reminders, organized room key codes, checked all guests in and out of the lodge.
- Rented all boats, kayaks, canoes and stand up paddle boards. Recommended and scheduled fishing guide trips with lodge partners.
Executive Director
Well Being Development
01.2018 - 01.2019
- Directly reported to Board of Directors for the non-profit organization, which included Northern Lights Clubhouse, Behavior Health Network and Community Wellness Fund.
- Managed all employees of NLC, a home for adults with a diagnosed mental illness to increase socialization, enjoy meals, participate in activities, obtain employment and secure housing.
- Developed marketing campaign to raise brand awareness in the community.
Education
Master of Arts - Communications
De Paul University
Chicago, IL06.1998
Skills
- Guest Engagement
- Daily Specials Memorization and Menu Expertise
- Food Running and Table Clearing
- Beverage Recommendations and Preparation
Timeline
Server
Sir G's Italian Restaurant
03.2023 - 09.2023
Server
Chocolate Moose
06.2022 - 09.2023
Front Desk Attendant
Timber Trail Lodge
05.2021 - 09.2021
Executive Director
Well Being Development
01.2018 - 01.2019
Master of Arts - Communications
De Paul University
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