Sara Carey
Davison,MI
Summary
Dynamic Senior Manager with extensive experience leading high-performing teams, driving sustained growth, and elevating customer experience across multiple locations. Recognized for transforming underperforming teams, developing leaders, and delivering consistent results through people-first leadership. Exploring next-step leadership opportunities beyond Verizon.
Overview
30
30
years of professional experience
Work History
Senior Manager
Verizon Wireless
09.2019 - Current
- Flint Location (February 2025 – Present) Currently leading the Flint location, driving a turnaround from lowest-performing location to top territory store performance, while strengthening customer experience, team engagement, and overall growth.
- Lansing Location (December 2021 – February 2025) Led operations and team performance; served as Territory Leader for Business Sales, was nominated for the District Manager Development Program, and recognized as a regional leader across multiple sales performance metrics.
- Brighton Location (March 2020 – November 2021) Led the Brighton team through a period of change, reinforcing operational consistency, performance, and team cohesion.
- Lansing Location (September 2019 – February 2020) Led the Lansing team during an earlier leadership assignment, focusing on stabilizing operations, building team capability, and driving performance.
Solutions Manager
Verizon Wireless
11.2009 - 08.2019
- Developed and coached frontline teams, building strong performance foundations through accountability and engagement.
- Supported operational consistency and performance improvement across locations through hands-on leadership.
- Achieved President’s Cabinet recognition for top-tier performance and leadership impact.
- Recognized for identifying and developing future leaders across the organization.
Senior Sales Representative
Verizon Wireless
08.2008 - 11.2009
- Delivered consistent individual performance while supporting store-level success.
- Acted as a peer leader, assisting with coaching, onboarding, and daily execution.
- Supported customer experience excellence and operational standards.
Retail Sales Representative
Verizon Wireless
02.2008 - 07.2008
- Achieved strong early-career sales performance through customer-focused engagement.
- Built a foundation in consultative selling, product knowledge, and service excellence.
- Recognized for reliability, adaptability, and growth potential.
Customer Service Representative
Verizon Wireless
11.2006 - 02.2008
- Delivered high-quality customer support, resolving issues efficiently while maintaining satisfaction.
- Developed strong communication and problem-solving skills in a fast-paced service environment.
- Built a foundation in customer advocacy that supported future leadership growth.
Operations & Guest Experience Leadership
Sorrento’s Restaurant
06.1996 - 11.2006
- Progressed through multiple roles over a decade of service, including Bus Person, Host, Deli Associate, Waitress, and Waitress Manager.
- Promoted into leadership responsibility as Waitress Manager, overseeing scheduling, training, and daily coordination of waitstaff.
- Led and supported waitstaff to deliver consistent service quality in a high-volume, fast-paced environment.
- Built an early foundation in people leadership, customer service, and operational discipline.
Education
Bachelor of Arts - Teaching
University of Michigan
Skills
- Team Development & Coaching
- Multi-Location Leadership
- Operational Excellence
- Performance Turnaround Leadership
- Customer Experience Strategy
- Change Leadership
- Culture Building & Engagement
Timeline
Senior Manager
Verizon Wireless
09.2019 - Current
Solutions Manager
Verizon Wireless
11.2009 - 08.2019
Senior Sales Representative
Verizon Wireless
08.2008 - 11.2009
Retail Sales Representative
Verizon Wireless
02.2008 - 07.2008
Customer Service Representative
Verizon Wireless
11.2006 - 02.2008
Operations & Guest Experience Leadership
Sorrento’s Restaurant
06.1996 - 11.2006
Bachelor of Arts - Teaching
University of Michigan