Sara Casares
SANTA ANA,United States
Summary
Advanced customer service with sales. Patient about helping customers and confident in all areas of life. Active listener able to uncover customer desires and recommend appropriate solutions. Excellent communicator and problem solver. As well as being a proactive inventory or merchandising with strong drive and passion for building business from the ground up.
Overview
10
10
years of professional experience
Work History
Beauty Wellness Lead
Walgreens
08.2023 - Current
- Identified skin, hair and beauty needs of customers to provide assistance in choosing best products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Beauty Sales Key Holder
Spongelle
10.2022 - Current
- Greet customers , locate items and suggest suitable options.
- Maintained records related to sales and inventory availability.
- Engaged with challenge customers answers to build a great experience and educating our products.
- Kept business operations moving smoothly by drafting sales reports with updates , writing down staff schedules and managing opening and closing procedures.
Customer Service/Back Office Lead
Best Buy
11.2021 - Current
- Helped customers complete purchases in front lane , locate items and offer to join credit fiance member or tech warranty member.
- Keep management informed by reviewing and analyzing special reports, summarizing information and identifying fraud or missing cash.
- Performed mornings in safe to handle cash, reports , and balance registers before opening.
- Used critical thinking to break down problems, evaluate solutions and make decisions in fast paced environment may while training new hires.
Beauty/Fragrance Specialist
Macy's
06.2018 - 03.2020
- Offer credit card for our monthly fianance promotions and rewards program.
- Applied extensive knowledge and training on perfume and beauty products to educate prospects and customers.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Event Beauty/Fragrance Specialist
Sephora
08.2016 - 06.2018
- Built strong and lasting rapport with high volume of clients while consistent delivering of requested services and exceptional results.
- Drove excellent guest service for events and provided customer care by responding to requests, assisting with product selections.
- Applied extensive knowledge and training on perfume and scent products to educate workers and customers.
- Grew sales , applying proactive management strategies and enhancing sales training.
Beauty Sales Advisor
Ulta
02.2016 - 06.2016
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Fragrance Sales Associate
Macy's
11.2015 - 02.2016
- Demonstrate new fragrance launch and events to promote brand sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
Beauty Sales Advisor
Sally's Beauty Supply
06.2014 - 11.2015
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
License - Cosmetologist
Paul Mitchel The School
Costa Mesa, CA06.2018
Skin Care Education/Certificate
Sephora
Anaheim, CA01.2018
Perfumer/Fragrance Education Encore
Sephora Awarded of Education
Manhattan, NY06.2017
Make Up Certification
Cosmo Makeup Academy
Tustin, CA10.2016
High School Diploma -
Foothill High School
Tustin, CA06.2014
Skills
- Strong communications and intrapersonal skills
- Problem - Solver
- Team Leadership
- Building customer relationships and loyalty
- Daily Workflow Improvement
- Work Prioritization
- Cosmetic and Fragrance Knowledge
- Skincare and Haircare Knowledge
- Cosmetology Experience
- Beauty Product Demonstration
- Brand/Event Promotion
- Office Operations
- Money Handling
- Order Picking and Processing
- Inventory Optimization
- Report Sales Goals
- NPS Knowledge
- Planogram Understanding
Timeline
Beauty Wellness Lead
Walgreens
08.2023 - Current
Beauty Sales Key Holder
Spongelle
10.2022 - Current
Customer Service/Back Office Lead
Best Buy
11.2021 - Current
Beauty/Fragrance Specialist
Macy's
06.2018 - 03.2020
Event Beauty/Fragrance Specialist
Sephora
08.2016 - 06.2018
Beauty Sales Advisor
Ulta
02.2016 - 06.2016
Fragrance Sales Associate
Macy's
11.2015 - 02.2016
Beauty Sales Advisor
Sally's Beauty Supply
06.2014 - 11.2015
License - Cosmetologist
Paul Mitchel The School
Skin Care Education/Certificate
Sephora
Perfumer/Fragrance Education Encore
Sephora Awarded of Education
Make Up Certification
Cosmo Makeup Academy
High School Diploma -
Foothill High School
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