Marycruz Martinez
Edinburg,TX
Overview
11
11
years of professional experience
Work History
FT Department Manager/ Beauty Wellness Lead
Walgreens
Edinburg, TX
12.2019 - Current
- Store Volume 7.4m
- Department Volume 2.3m
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Implemented process improvements that streamlined workflows and reduced wait times for customers.
- Assumed role of Safety Champion, delivering critical information and facilitating feedback on updated guidelines.
FT Sales Lead
White House Black Market
McAllen, TX
04.2016 - 2019
- Store Volume 1.3m
- Led sales team to exceed quarterly revenue targets through strategic planning and execution.
- Analyzed market trends to identify new business opportunities and develop effective sales strategies.
- Mentored junior sales staff, enhancing their skills in customer engagement and relationship management.
- Implemented training programs that improved product knowledge and sales techniques across the team.
FT Key Holder
Dollar General
Donna, TX
07.2015 - 04.2016
- Processed payments through cash, checks, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change to customers.
- Assisted customers by providing information and resolving complaints. Counted cash drawer amounts at the start of shifts to verify accuracy and ensure sufficient change.
- Established prices for goods and services, and calculated bills using calculators, cash registers, or optical price scanners. Welcomed customers entering the establishment.
- Responded to customer inquiries and provided information on procedures and policies. Handled merchandise returns and exchanges.
- Maintained clean and organized checkout areas and performed general cleaning tasks such as mopping floors and emptying trashcans.
Education
Psychology Associates -
South Texas College
McAllen, TX05.2018
Associate of Science -
Rio Grande City High School
Rio Grande City, TX05.2014
Skills
Facilitated effective communication strategies to enhance team collaboration
Demonstrated resilience and effectiveness in high-pressure environments
Executed strategic decision-making processes to enhance operational efficiency
Optimized scheduling and prioritization of tasks to enhance productivity
Demonstrated proactive initiative in achieving personal and professional goals
Facilitated conflict resolution processes to enhance team collaboration
Assisted teams in achieving project goals through effective collaboration Supported team members in completing tasks on schedule Contributed to a positive team environment by fostering open communication
Demonstrated flexibility in responding to changing circumstances and priorities
Timeline
FT Department Manager/ Beauty Wellness Lead
Walgreens
12.2019 - Current
FT Sales Lead
White House Black Market
04.2016 - 2019
FT Key Holder
Dollar General
07.2015 - 04.2016
Psychology Associates -
South Texas College
Associate of Science -
Rio Grande City High School
Summary
Store Leadership professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.