Sara Chila
Paulsboro,NJ
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
27
27
years of professional experience
Work History
Owner/Operator
Uncle Pig’s Barbeque Pit
Gibbstown, NJ
03.2015 - 02.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Head Teller
Century Savings Bank
Gibbstown, NJ
10.1992 - 08.2010
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Mentored junior tellers, fostering professional development and growth within the team.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Investigated and promptly resolved issues with patron accounts.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Received car loan, home loan, and other payments and posted to accounts.
- Mentored and trained new tellers on bank procedures and customer service standards.
Education
Didn’t Graduate - Accounting
Rowan College At Gloucester County
Sewell, NJHigh School Diploma - College Prep Classes
Paulsboro High School
Paulsboro, NJ06.1991
Skills
- Planning and execution
- Business marketing
- Business management and development
- Cost control and analysis
- Business growth and retention
- Staff hiring
- New business launch
- Staffing
- Negotiation
- Human resources administration
- Entrepreneurial leadership
- Accounting oversight
- Purchasing and planning
- Scheduling
- Budget Management
- Staff training/development
- Delegation
- Effective leader
- Cost analysis and savings
- Multitasking Abilities
- Team building
- Financial Analysis
- Vendor Management
- Regulatory Compliance
- Profit and loss accountability
Timeline
Owner/Operator
Uncle Pig’s Barbeque Pit
03.2015 - 02.2020
Head Teller
Century Savings Bank
10.1992 - 08.2010
Didn’t Graduate - Accounting
Rowan College At Gloucester County
High School Diploma - College Prep Classes
Paulsboro High School