Sara Choi
Los Angeles,CA
Summary
Efficient and meticulous Data Entry Administrator specializing in accurate data management, process optimization, and insightful analysis. Proven ability to improve data systems for enhanced operational effectiveness in high-volume environments. Exceptional organizational and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Data Entry
Mission Total Supply
Los Angeles, USA
08.2024 - 05.2025
- Oversaw complete invoicing process, ensuring accuracy and prompt resolution of discrepancies.
- Prepared detailed account statements to enhance financial transparency for customers.
- Maintained accurate customer records, utilizing data to generate regular operational reports.
- Processed daily financial transactions while ensuring compliance and accuracy.
- Calculated shipping costs, selected appropriate carriers, and coordinated logistics effectively.
- Addressed customer complaints with a focus on swift resolution and satisfaction.
E-commerce Associate
Kori
Los Angeles, USA
09.2023 - 05.2024
- Optimized product listings, achieving increased conversion rates.
- Managed company web store to ensure seamless user experience and efficient order processing.
- Executed targeted email marketing campaigns to enhance customer outreach.
- Maintained optimal inventory levels to prevent stockouts and overstocking.
- Crafted engaging product descriptions that boosted customer engagement and sales.
Customer Service Associate
Gcoop
Los Angeles, USA
05.2019 - 07.2020
- Developed and delivered training programs for new employees on customer service best practices, resulting in improved customer satisfaction scores.
- Efficiently resolved a high volume of customer inquiries, prioritizing urgent issues and developing a FAQ database to streamline responses.
- Proactively addressed customer complaints by escalating complex issues to the appropriate management level for effective resolution
- Analyzed customer feedback to generate reports with visual representations (graphs) of complaint trends and customer needs.
Education
Full-Immersion Web Development Program -
Learning Fuze
Irvine, CA01-2022
Bachelor of Arts - International Relations
Universidade Federal Do Rio De Janeiro
Rio De Janeiro, Brazil12-2017
Exchange Program - International Relations
Korea University
Seoul, South Korea06-2017
Skills
- Microsoft Office
- Financial reporting
- Data entry accuracy
- Quickbook
- MySql
- Python
- JavaScript
- Power BI
- Database queries
- Data analyzing
Language Fluency
- English, Fluent
- Korean, Fluent
- Portuguese, Fluent
- Spanish, Advanced
Timeline
Data Entry
Mission Total Supply
08.2024 - 05.2025
E-commerce Associate
Kori
09.2023 - 05.2024
Customer Service Associate
Gcoop
05.2019 - 07.2020
Full-Immersion Web Development Program -
Learning Fuze
Bachelor of Arts - International Relations
Universidade Federal Do Rio De Janeiro
Exchange Program - International Relations
Korea University
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