Sara Conditt
Houston,TX
Summary
As a SaaS-focused Customer Success Manager with a background in customer success and hospitality, I thrive on building meaningful relationships with clients. I have experience managing large, complex customers, where I’ve developed a knack for understanding unique needs and delivering tailored solutions. I’m passionate about driving product adoption and ensuring customers see real value, which translates to enhanced satisfaction and long-term partnerships. I’m dedicated to helping clients achieve their goals and succeed together.
Overview
3
3
years of professional experience
Work History
Customer Success Manager
EDGE
05.2023 - Current
- Oversee the entire customer lifecycle for our SaaS product, including onboarding, ongoing customer satisfaction, renewals, and identifying opportunities to drive customer retention and growth.
- Manage relationships with large enterprise clients.
- Enhanced and streamlined the customer onboarding process, reducing time by 83%, and accelerating customer time-to-value.
- Consistently maintain a churn rate below 1.75% through proactive engagement, and strategic account management.
- Exceeded annual KPIs by 119%, achieving goals for onboarding, customer engagement, and account expansion.
- Increased customer base by 25%, and platform users by 56%, through targeted onboarding and retention initiatives.
Supervisor on Duty
Reign Athletics
Houston, USA
05.2022 - 03.2023
- Ensured exceptional customer experience by managing daily interactions with members, driving a 410% growth in customer engagement and retention.
- Streamlined customer data and reporting processes, enhancing operational efficiency and enabling data-driven decision-making to improve client outcomes.
- Resolved customer concerns with empathy and professionalism, leveraging conflict resolution skills to maintain positive relationships and ensure satisfaction.
- Achieved a 50% conversion rate for onboarding new customers, demonstrating a focus on proactive customer engagement and success.
Intern
Houston Police Department
Houston, USA
01.2022 - 05.2022
- Supported the team with special projects and administrative tasks, ensuring seamless execution and alignment with organizational goals.
- Coordinated scheduling of customer meetings and documented key interactions, providing accurate and timely records to enhance service delivery.
Education
Certified Nurse Assistant -
09.2019
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TXSkills
- Strategic communications
- Time management
- HubSpot and Salesforce
- Conflict resolution
- Training and mentoring
- Microsoft Office Suite
- Rapport building
- Sales
- Customer relationship building
Affiliations
- I have just completed my first marathon and I am currently training for a Hyrox competition.
Timeline
Customer Success Manager
EDGE
05.2023 - Current
Supervisor on Duty
Reign Athletics
05.2022 - 03.2023
Intern
Houston Police Department
01.2022 - 05.2022
Certified Nurse Assistant -
Bachelor of Science - Criminal Justice
Sam Houston State University
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