Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Dodd

Salem,VA

Summary

Adept at leveraging mobile app proficiency and exceptional customer service skills, I significantly enhanced customer satisfaction during my tenure at Instacart. By prioritizing attention to detail and efficient time management, I effectively balanced multiple priorities, ensuring quality service without compromising timeliness. My strong work ethic and relationship-building abilities led to consistently high satisfaction ratings. Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

38
38
years of professional experience

Work History

Instacart Shopper

Instacart
11.2023 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.

Instructional Assistant SPED

Roanoke County Schools
12.2020 - 08.2023


  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
  • Provided support to help students with special needs learn and grow.
  • Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.

Direct Support Professional

Dominion Youth Services
05.2020 - 01.2022
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Retired From Home Equity Customer Service

Wells Fargo
02.1986 - 09.2014
  • Collaborated with sales teams to provide accurate loan status updates, fostering strong communication channels between departments.
  • Increased efficiency through regular evaluation of current processes, suggesting improvements where necessary for optimal results.
  • Streamlined workflow by implementing efficient documentation practices, improving overall processing time.
  • Supported department goals by consistently meeting or exceeding monthly performance metrics for loan processing speed and accuracy.
  • Consistently stayed updated on lending industry trends and market conditions, applying this knowledge to enhance processing efficiency and customer satisfaction.
  • Maintained compliance with industry regulations by staying updated on changing guidelines and policies related to home equity loans.
  • Safeguarded sensitive client information by adhering to strict confidentiality standards as required within the financial services industry.
  • Maintained strong working relationships with lenders, enabling seamless collaboration on complex home equity transactions.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.

Education

Virginia Western Community College
Roanoke, VA

Skills

  • Reading Comprehension
  • Mobile app proficiency
  • Strong Work Ethic
  • Attention to Detail
  • Customer Service
  • Relationship Building
  • Time Management
  • Organization and Categorization

Timeline

Instacart Shopper

Instacart
11.2023 - Current

Instructional Assistant SPED

Roanoke County Schools
12.2020 - 08.2023

Direct Support Professional

Dominion Youth Services
05.2020 - 01.2022

Retired From Home Equity Customer Service

Wells Fargo
02.1986 - 09.2014

Virginia Western Community College
Sara Dodd