Sara Dorsey
North Canton,OH
Summary
Dynamic North Canton resident and business owner with a strong background in Customer Service, Sales, and Operations. Proven ability to drive results through clear communication while maintaining high client retention through proactive problem-solving. Eager to leverage 15 years of combined experience in property leasing, retail leadership, and business ownership to excel as a Property Manager with Brookwood Management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Owner / Operator
TLC Cleaning and Services
North Canton, OH
01.2016 - Current
- Manage all day-to-day operations as a local business owner, overseeing scheduling, client communication, and quality control.
- Ensure properties are maintained to elite standards, directly contributing to "rent-ready" status for residential clients.
- Drive business growth through local networking and direct sales, maintaining a loyal client base in the Stark County area for 10 years.
Guest Service Team Lead (GSTL)
Target
Massillon, OH
01.2013 - 01.2016
- Supervised front-end operations and led a team of 15+ members to ensure efficient and friendly service.
- Resolved complex customer service issues and managed cash operations and team performance coaching.
Leasing Agent
Yorkshire Woods
Cuyahoga Falls, OH
01.2010 - 01.2013
- Managed the end-to-end leasing process, including property tours, application processing, and lease signings.
- Maintained high occupancy rates through proactive lead follow-up and community marketing efforts.
Education
High School Diploma -
Washington High School
Massillon, OHSkills
- Operations & Leadership: Team supervision, scheduling, and strategic process improvement
- Customer Experience: Advanced conflict de-escalation and long-term client retention
- Maintenance & Quality Control: Oversight of property standards and "rent-ready" preparation
- Administrative Management: Budget tracking, vendor relations, and professional correspondence
Certification
- Operational Leadership & Team Development (Target): Advanced training in staff supervision, performance coaching, and high-volume workflow management.
- Crisis Management & Conflict Resolution: Specialized training in de-escalating customer/client issues and ensuring positive outcomes.
- Small Business Financial Management (TLC): 10 years of hands-on training in P&L tracking, vendor negotiations, and overhead cost reduction.
- Safety & Compliance Standards: Expert knowledge in property safety protocols, chemical safety (SDS), and operational compliance.
Timeline
Business Owner / Operator
TLC Cleaning and Services
01.2016 - Current
Guest Service Team Lead (GSTL)
Target
01.2013 - 01.2016
Leasing Agent
Yorkshire Woods
01.2010 - 01.2013
High School Diploma -
Washington High School