Sara Duval
Milwaukee,WI
Summary
Dynamic Senior Customer Relations Manager with expertise in leading communication strategies and educating clients on product options. Demonstrated success in resolving customer concerns and fostering long-term relationships that drive retention and satisfaction.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Senior Customer Relations Manager
Gramoll & Associates- American Family Insurance
Shorewood , WI
2020.05 - Current
- Enhanced client retention through proactive relationship management
- Managed client relationships, achieving high customer satisfaction
- Resolved customer concerns efficiently and professionally
- Led communication strategies, streamlining interactions between clients and internal teams
- Educated clients on insurance products and coverage options.
- Maintained accurate records of customer interactions in the database.
Intern
Matthew Moore Agency-
De Pere , WI
2019.05 - 2019.08
- Delivered friendly and efficient customer service, enhancing customer satisfaction and retention.
- Informed customers about potential service upgrades and account changes, facilitating informed decision-making.
- Supported sales team members to drive growth and development.
- Attended training sessions to stay updated on new products and services.
- Managed administrative tasks, including filing paperwork and updating databases, to ensure organized information flow.
Education
Bachelor of Arts - Communications
St Norbert
De Pere, WI2020-05
Skills
- Client retention
- Customer satisfaction
- Adaptive thinking
- Product education
- Problem solving
- Adaptive thinking
- Communication strategies
- Team collaboration
- Active listening
- Relationship management
Certification
Property and Casualty Insurance License
Timeline
Senior Customer Relations Manager
Gramoll & Associates- American Family Insurance
2020.05 - Current
Intern
Matthew Moore Agency-
2019.05 - 2019.08
Bachelor of Arts - Communications
St Norbert