Sara Eisner
Augusta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomy Float
LabCorp
04.2023 - Current
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
Causualty Claims Adjuster
Allstate
01.2022 - 11.2022
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine theextent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Directed claims negotiations within the allowable limit of $5,000 and supported successful litigations for advanced issues
Claims Adjuster
Progressive
03.2021 - 09.2021
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Determined liability outlined in coverage and assessed documentation such from police and third parties to understand damages incurred.
Support Zone Representative
USAA
04.2017 - 03.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Prepared and presented supplementary learning material to support structured lessons.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Coached team members in techniques necessary to complete job tasks.
- Worked different claim types to provide optimal coverage and meet department wide goals.
Claims Service Representative
Geico
11.2015 - 04.2017
- Updated claims system to track claim status and provide relevant information to other departments.
- Processed and recorded new claims.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving simple claims swiftly.
Health Insurance Customer Service Representative
TMG HEALTH
Jessup, PA
08.2014 - 11.2015
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VA06.2013
Skills
- Document and Records Management
- Investigate Claims
- Strong Analytical and Problem-Solving Skills
- Customer Relationship Management
- Active Listening
- HIPAA Compliance
- 65 WPM Typing Speed
- Medical Terminology
- Negotiation
- Instructing
Certification
- Certified Phlebotomy Technician, National Healthcare Certification Organization
- Licensed Property and Casualty Adjusters License
Timeline
Phlebotomy Float
LabCorp
04.2023 - Current
Causualty Claims Adjuster
Allstate
01.2022 - 11.2022
Claims Adjuster
Progressive
03.2021 - 09.2021
Support Zone Representative
USAA
04.2017 - 03.2021
Claims Service Representative
Geico
11.2015 - 04.2017
Health Insurance Customer Service Representative
TMG HEALTH
08.2014 - 11.2015
High School Diploma -
Princess Anne High School
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