Sara Escamilla
Lahaina,HI
Summary
Experienced front of house leader with exceptional customer service and communication skills in fast-paced hospitality environment. Proficient in managing guest interactions and coordinating with staff to ensure smooth operations. Seeking to transition these skills into a new field.
Overview
13
13
years of professional experience
Work History
Lead Hostess/Server
Na Ho Aloha Ekolu
Lahaina, HI
06.2016 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
Hostess
Lulus Restaurant
Lahaina, HI
03.2015 - 06.2016
- Answer phones to schedule, confirm and cancel reservations, provide information about operating hours
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Front Desk Agent
Days Inn Hotel
Lahaina, HI
01.2012 - 04.2013
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
High School Diploma -
Francisco Bravo High School
Monterey Park06.2011
Languages
Spanish
Timeline
Lead Hostess/Server
Na Ho Aloha Ekolu
06.2016 - Current
Hostess
Lulus Restaurant
03.2015 - 06.2016
Front Desk Agent
Days Inn Hotel
01.2012 - 04.2013
High School Diploma -
Francisco Bravo High School