Dedicated and versatile Customer Service Agent with a proven track record of providing exceptional service in the airline industry. Seeking to leverage cross-functional skills and experience in a leadership role to contribute effectively to a dynamic team environment.
Hi, I’m
SARA ESQUIVIAS
Yukon,OK
Summary
Overview
15
years of professional experience
Work History
Hello Landing
Host
06.2022 - Current
Job overview
- Ensure corporate housing units meet Hello Landing's high standards before new members move in.
- Conduct detailed inspections and communicate accurately to highlight and resolve issues before availability.
- Act as the on-the-ground point of contact, working closely with the Area Manager to streamline operations.
- Go above and beyond to ensure seamless transitions for incoming residents, enhancing the customer experience.
American Airlines
Customer Service Agent
05.2021 - Current
Job overview
- Provide efficient and friendly customer service at both the ticket counter and gate working independently with minimal supervision as well as functioning effectively as part of a team
- Multi-task effectively to ensure timely departure of flights and minimize disruptions for passengers
- Upgrade Customer Service Coordinator: handle customer inquiries and resolving issues to enhance passenger experience with the ability to make decisions under demanding operational conditions in a stressful environment
- Ground Security Coordinator and Compliance Resolution Officer- ensure adherence to safety and regulatory protocols in a heavily regulated environment
Century 21
Real Estate Agent
06.2019 - 12.2023
Job overview
- Facilitated transactions between buyers and sellers, providing expert guidance and support throughout entire process
- Maintained clear and efficient communication with clients, promptly and effectively addressing needs and concerns
- Monitored market trends and changes, allowing for accurate pricing strategies and informed decision-making
- Leveraged negotiation skills to navigate complex real estate transactions, resolving issues efficiently
- Collaborated effectively with other agents, lenders, and inspectors to streamline the buying and selling process for clients
- Demonstrated professionalism and integrity in all interactions, earning a reputation as a trusted advisor within the local real estate community
Chick-fil-A
Front of House Team Leader
11.2009 - 06.2019
Job overview
- Progressed through various positions including cashier, kitchen manager, and front of house team leader
- Demonstrated strong leadership and communication skills in managing teams and resolving customer concerns
Education
University of Central OklahomaOklahoma City, OK
BS from Business Administration
12.2013
University Overview
Completed credits towards a BS in Business Administration
Skills
- Strong Customer Service
- Communication
- Customer Relationship Management
- Team Leadership
- Management
- Scenario Assessment
- Motivation
- Team Support
- Multitasking
- Regulatory Compliance
- Security Protocols
- Accountable
- Responsible
- Ethical
Languages
Spanish
Native or Bilingual
Timeline
Host
Hello Landing
06.2022 - Current
Customer Service Agent
American Airlines
05.2021 - Current
Real Estate Agent
Century 21
06.2019 - 12.2023
Front of House Team Leader
Chick-fil-A
11.2009 - 06.2019
University of Central Oklahoma
BS from Business Administration
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