Sara Everson
Summary
Experienced in managing store closing procedures with proven skills in inventory management, staff supervision, and customer service. Known for efficient coordination of end-of-day tasks including cash reconciliation, cleaning, security measures and reporting. Demonstrated ability to improve operational processes resulting in smoother closeouts and enhanced team morale. Highly organized with strong planning and problem-solving capabilities geared towards optimizing retail operations.
Overview
16
16
years of professional experience
23
23
years of post-secondary education
1
1
Certification
Work History
Closing Store Manager
Bj's Wholesale Club
Jacksonville
11.2025 - 02.2026
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and supervised team members on customer service best practices.
- Coordinated inventory management processes to maintain stock levels and organization.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Communicated with corporate teams regarding store needs and operational updates.
- Managed the store closing process, ensuring all tasks were completed in a timely manner.
- Ensured all employees adhered to company policies regarding customer service and safety standards.
- Prepared weekly schedules for staff members according to staffing needs.
- Resolved customer complaints in a professional manner while upholding company standards of quality service.
- Oversaw loss prevention activities including monitoring CCTV footage and responding appropriately in case of theft incidents.
- Coordinated with departments to finalize daily sales and operations reports.
Assistant Closing Manager
Bj's Wholesale Club
Jacksonville
08.2025 - 11.2025
- Managed closing procedures to ensure store readiness for the next day.
- Supervised team members during closing shifts to maintain workflow efficiency.
- Trained staff on cash handling and register operations for closing tasks.
- Organized merchandise displays for optimal presentation before closing hours.
- Ensured adherence to all closing procedures and policies.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting memberships.
Apparel Lead
Bj's Wholesale Club
Jacksonville
02.2024 - 08.2025
- Led apparel department operations to ensure efficient stock management.
- Trained team members on product knowledge and customer service standards.
- Monitored inventory levels and coordinated restocking of merchandise.
- Implemented visual merchandising strategies to enhance product displays.
- Collaborated with management to develop promotional strategies for apparel sales.
- Developed processes and procedures to streamline operations in the apparel department.
Shift Leader
Bj's Wholesale Club
Jacksonville
02.2023 - 02.2024
- Supervised team members to ensure efficient operations and high service standards.
- Monitored cash registers and processed transactions accurately during busy periods.
- Collaborated with management to uphold store merchandising and promotional displays.
- Resolved customer complaints promptly and professionally.
- Trained new employees on company policies and customer service best practices.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Fostered a team-oriented environment to increase morale and productivity.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
Member Services Team Member
Bj's Wholesale Club
Jacksonville
11.2022 - 02.2023
- Assisted members with membership inquiries and account updates.
- Handled transactions efficiently at the checkout counter.
- Resolved customer complaints with professionalism and empathy.
- Promoted membership benefits to enhance member engagement.
Shift Leader
Murphy USA
Jacksonville
10.2018 - 11.2022
- Supervised team members to ensure efficient operations and high service standards.
- Managed inventory levels and organized stock to optimize product availability.
- Trained new employees on company policies and customer service best practices.
- Monitored cash registers and processed transactions accurately during busy periods.
- Collaborated with management to uphold store merchandising and promotional displays.
Owner and Operator
L & S Windows and Cleaning
Jacksonville
09.2012 - 10.2018
- Supervised staff to ensure quality service and customer satisfaction in all tasks.
- Developed training programs for new employees on cleaning techniques and safety protocols.
- Coordinated client communications to address needs and resolve issues promptly.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Server Shift Leader
Coyote Kitchen
Boone
02.2012 - 06.2012
- Supervised server team during busy shifts, ensuring smooth operations.
- Trained new staff on menu offerings and customer service standards.
- Coordinated dining area setup and breakdown for optimal guest experience.
- Handled customer complaints with professionalism and empathy.
Server Shift Leader
Mellow Mushroom
Boone
08.2010 - 02.2012
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Trained and acclimated new servers to restaurant's culture and operations.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Managed tables throughout dining room to execute service at highest level.
Education
Associate of Science - Early Childhood Care And Education
Community College of Rhode Island
Warwick, RI 08.1997 - 03.2020
Skills
- Store operations
- Inventory management
- Visual merchandising
- Staff training
- Problem solving
- Customer service focus
- Retail inventory management
- Customer retention
- Effective communication
Certification
- CPR Certification
Timeline
Closing Store Manager
Bj's Wholesale Club
11.2025 - 02.2026
Assistant Closing Manager
Bj's Wholesale Club
08.2025 - 11.2025
Apparel Lead
Bj's Wholesale Club
02.2024 - 08.2025
Shift Leader
Bj's Wholesale Club
02.2023 - 02.2024
Member Services Team Member
Bj's Wholesale Club
11.2022 - 02.2023
Shift Leader
Murphy USA
10.2018 - 11.2022
Owner and Operator
L & S Windows and Cleaning
09.2012 - 10.2018
Server Shift Leader
Coyote Kitchen
02.2012 - 06.2012
Server Shift Leader
Mellow Mushroom
08.2010 - 02.2012
Associate of Science - Early Childhood Care And Education
Community College of Rhode Island
08.1997 - 03.2020