Sara Fellion
Summary
Driven and compassionate professional with a diverse background in caregiving, customer service, and inventory management. Excels in providing exceptional care and companionship, leveraging skills in HIPAA compliance and compassionate communication. Proven track record of improving client satisfaction and streamlining processes, demonstrating dependable multitasking and organizational abilities.
Overview
7
7
years of professional experience
Work History
Caregiver
The Careing Hand
11.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders..
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recorded status and duties completed in logbooks for management.
Housekeeper
Serenity Villa
09.2021 - 06.2024
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Operated electronic backpack vacuums and floor sweepers.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Sales Associate
Ace Hardware
10.2018 - 11.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Fulfillment Associate
Serigraph Inc.
12.2017 - 06.2018
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
Education
Associate's Degree - Cosmetology
Milwaukee Area Technical College
Milwaukee, WI05.1983
Skills
- HIPAA Compliance
- Patient Companionship
- Multitasking and Organization
- Compassionate communication
- Compassionate Care
- Client documentation
- Dependable and Responsible
- Exceptional customer service
- Flexible schedule and availability
- Customer/Client relations
- Data Entry
- Greeting and Seating Clients
Additional Information
References:
- Jeanette Roehl: 920-960-5278
- Mary Sulger: 920-533-8189
- Karen Chojnacki: 414-331-0148
Timeline
Housekeeper
Serenity Villa
09.2021 - 06.2024
Caregiver
The Careing Hand
11.2020 - Current
Sales Associate
Ace Hardware
10.2018 - 11.2020
Fulfillment Associate
Serigraph Inc.
12.2017 - 06.2018
Associate's Degree - Cosmetology
Milwaukee Area Technical College
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